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bilingual customer care advocate Jobs in Kansas City

bilingual customer care advocate

claims representative trainee Jobs in Kansas City

claims representative trainee

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construction representative

customer service return agent (wfh) Jobs in Kansas City

customer service return agent (wfh)

customer service/ helpdesk agent Jobs in Kansas City

customer service/ helpdesk agent

call center customer service representative

Thebes USA

Job Overview Thebes USA, the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative. As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients. This is a Full-Time position based in **Texas City, Texas, United States**. The successful candidate will play a crucial role in upholding our commitment to exceptional client service and support. Salary: $30 - $40 USD per hour Responsibilities * Serve as the primary point of contact for clients, handling inbound and outbound calls with the utmost professionalism. * Respond promptly and accurately to client enquiries received via telephone, email, and other communication channels. * Provide clear information regarding the firm's specialised advisory services. * Address and resolve client issues or complaints efficiently, ensuring a high level of client satisfaction. * Escalate complex or technical queries to the appropriate legal, regulatory, or investment consultants. * Maintain precise and comprehensive records of all client interactions within the company's CRM system. * Assist with scheduling appointments and consultations between clients and our advisory team. * Uphold client confidentiality and data protection standards at all times. * Contribute to team efforts by accomplishing related results as needed. Qualifications * Proven experience in a customer service, client relations, or call centre environment, preferably within a professional services firm. * Exceptional verbal and written communication skills, with a clear and professional telephone manner. * Strong interpersonal skills with an ability to build rapport with a diverse range of clients. * Excellent problem-solving capabilities and the ability to remain calm under pressure. * Proficient in the use of MS Office Suite; experience with CRM software is highly desirable. * A high degree of accuracy and meticulous attention to detail. * A proactive and positive attitude with a strong work ethic. * An understanding of or interest in the legal, financial, or compliance sectors would be a distinct advantage.

Call Center Customer Service Representative

Traders Insurance

<div>Reliable, Local Company, Providing Full-Time Remote Job Opportunities

Remote Work to start after successful completion of in office Training (1-6 months based on experience) 
*This position will become a remote; however, we are seeking candidate located in the Kansas City Metro area, as in office training is required* 


Play an integral role in driving success, being a part of a passionate team, working directly from the comfort of your own home. We value your expertise and passion and aim to create a supportive atmosphere that encourages personal and professional growth. We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement. 

As a Claims Representative Trainee, you will assure delivery of &ldquo;best in class&rdquo; customer service and contribute to the quality of our claims handling, while helping our customers get back on the road after an accident. You will need excellent problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success. 


Responsibilities
<ul><li>
Provides first line customer service contact for claims reporting activity. Utilizes Claims Call Center Best Practices in all activities</li><li>
Creates loss reports by securing information from policyholders, claimants, agents, or other parties. Establishes the claim by direct entry of claim data via computerized claims systems.</li><li>
Helps determines liability (who's at fault for the damages)</li><li>
Interviews customers, claimants, and witnesses
</li><li>Partners with appraisers/estimators to manage vehicle repairs</li><li>
Negotiates with customers and other insurance carriers</li><li>
Implements and upholds all policies of Traders along with the willingness to work hard in a fast-paced and ever-changing environment</li><li>
Ensures all operations are consistent with the stated mission and direction set forth by Traders</li><li>
Demonstrated ownership attitude with the ability to be analytical and make accurate decisions</li><li>
Excellent customer service and negotiating skills</li><li>
Strong verbal and written communication skills</li><li>
Personal computer literate with proficiency in the use of Word and Excel</li></ul>

We&rsquo;re open to motivated new college graduates who are interested in starting a career in the insurance claims field. A high school diploma is required, along with some experience in retail or customer service&mdash;especially in fast-paced environments. Candidates must also be able to obtain and maintain an Adjuster license in required states. 
<ul><li>We also welcome candidates with prior claims experience. Compensation may be adjusted based on relevant experience and qualifications.</li></ul><div>
Traders' employees also benefit from:</div> 
<div></div>

Traders' employees also benefit from:

Group Medical/Dental/Vision

Employee &amp; Dependent Life Insurance 

Paid Time Off

401K Plan

Paternal Leave

Training and Career Development

Opportunities for Advancement

Pet Insurance</div>

Claims Representative Trainee

NKC Health

<div><div><div><div><div><div>Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.
NKC Health Primary Care &ndash; North Kansas City clinic is hiring a Patient Service Representative! If you&rsquo;re looking for a great opportunity to impact our communities, join our NKC Health team!
Why NKC Health Medical Group?
<ul><li>Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)</li>
<li>Employer matched retirement plan</li>
<li>Competitive wages
</li><li>Paid time off for personal/vacation/sick</li>
<li>Six paid holidays per year</li>
<li>Educational assistance</li>
<li>Day shift schedules</li>
</ul>
What are the typical hours on the job?
The hours of operation for the North Kansas City clinic are Monday-Friday, 8am-5pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.
What does a Patient Service Representative do?
As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.
What does a typical day on the job look like?
<ul><li>Completes patient registration and eligibility verification accurately and in a timely manner.</li>
<li>Demonstrates positive customer service attitude in person and on the telephone.</li>
</ul><ul><li>Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
</li><li>Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
</li><li>Demonstrates positive customer service attitude in person and on the telephone.</li>
<li>Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.</li>
</ul>
What are the requirements for the job?
<ul><li>High School diploma or GED equivalent</li>
<li>Two years of experience in a physician&rsquo;s office or healthcare setting</li>
<li>Customer service skills</li>
<li>Basic office skills</li>
<li>CPT and diagnosis coding experience is a plus</li>
</ul>
Our North Star:
Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.
NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.</div> 
</div>
</div></div></div> 
Location: North Kansas City Hospital &middot; PRIMARY CARE - NKC 
Schedule: Full-Time, DAYS, Mon-Fri, 8am-5pm</div>

Patient Service Representative

Beyond International Group

Beyond International Group is a dynamic and innovative organization dedicated to delivering exceptional business solutions and customer experiences across a wide range of industries. Our success is built on a commitment to service excellence, operational efficiency, and a people-first culture that values collaboration, integrity, and professional growth.We believe our employees are our greatest asset. That's why we provide a supportive remote work environment, ongoing training opportunities, and the tools necessary to help our team members succeed. Join Beyond International Group and become part of a company that values your contributions and invests in your future. Job Title: Customer Service Return Agent Location: United States (Remote) Employment Type: Full-Time / Part-Time <h2>Position Overview</h2>As a Customer Service Return Agent, you will be responsible for assisting customers with return requests, resolving inquiries, processing return transactions, and ensuring a positive customer experience throughout the return process. You will serve as a key point of contact for customers while maintaining accuracy, professionalism, and efficiency.This position is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a remote work environment. <h2>Job Responsibilities</h2><ul><li>Assist customers with return requests through phone, email, chat, and other communication channels.</li><li>Review and process product or service return requests according to company policies.</li><li>Verify customer information, order details, and return eligibility.</li><li>Provide customers with return instructions and status updates.</li><li>Investigate and resolve customer concerns regarding returns, exchanges, refunds, and account inquiries.</li><li>Maintain accurate records of customer interactions and return transactions.</li><li>Coordinate with internal departments to ensure timely resolution of customer issues.</li><li>Escalate complex concerns to management when necessary.</li><li>Follow established procedures while maintaining a high level of customer satisfaction.</li><li>Support additional administrative and customer service functions as assigned.</li></ul> <h2>Required Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, administrative, retail, or support experience preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to multitask and manage multiple customer inquiries simultaneously.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to work independently in a remote environment.</li><li>Basic computer proficiency and comfort learning new software systems.</li></ul><h2>Preferred Skills</h2><ul><li>Experience with customer relationship management (CRM) platforms.</li><li>Familiarity with ticketing and customer support systems.</li><li>Experience processing returns, refunds, exchanges, or customer claims.</li><li>Strong customer-focused mindset.</li><li>Ability to remain professional and empathetic during challenging customer interactions.</li><li>Experience using Microsoft Office Suite, Google Workspace, Microsoft Teams, or Zoom.</li></ul><h2> </h2><h2>Benefits</h2>Beyond International Group is committed to supporting employees both professionally and personally through a comprehensive benefits package that may include:<ul><li>Flexible work schedules.</li><li>Paid training and onboarding.</li><li>Health, dental, and vision insurance for eligible employees.</li><li>Paid time off and holiday pay.</li><li>Career advancement opportunities.</li><li>Employee recognition programs.</li><li>Supportive and collaborative team environment.</li></ul><h2> </h2><h2>Why Join Beyond International Group?</h2>At Beyond International Group, we believe great customer experiences start with great employees. We provide the training, support, flexibility, and growth opportunities needed to help our team members build rewarding careers while making a meaningful impact every day.<h2> </h2><h2>Equal Opportunity Employer</h2>Beyond International Group is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with dignity, respect, and fairness.Join Beyond International Group and help us deliver outstanding customer experiences that make a difference.

Customer Service Return Agent (WFH)

La Petite Academy

<div><div>This is more than just a daycare job. It&rsquo;s a journey, where you learn, grow, thrive&mdash;and play&mdash;every day. Being a teacher at a child care center is something special. We&rsquo;re hiring and we want difference makers who will inspire children to become lifelong learners.
As a Lead Teacher, you&rsquo;ll:
<ul><li>Create! Develop fun, interactive learning experiences while mentoring fellow Teachers.</li>
<li>Care! Promote the social, physical, and intellectual growth of the preschool children in your class.</li>
<li>Call the shots! Take the lead on classroom management and curriculum implementation, plus be an expert on all licensing guidelines and company standards.</li>
<li>Communicate! Build sincere relationships with enrolled and prospective families to promote achievement for the child and to support your center&rsquo;s success.</li>
</ul>We want energetic, dependable, passionate individuals who are at least 18 and have:
<ul><li>Experience leading a classroom and creating educational lesson plans.</li>
<li>The ability to meet state requirements for education and our childcare center requirements.</li>
<li>The ability to work indoors or outdoors and engage in physical activity with children.</li>
</ul></div><div></div><div>Learning Care Group, Inc. is North America&rsquo;s second-largest for-profit childcare provider and a leader in early childhood education. We offer specialized programs for children from 6 weeks to 12 years, delivered through our unique family of brands. Our commitment to excellence drives us to create cutting-edge facilities, equipped with advanced technology and expertly crafted curriculum designed by our in-house Education team.</div> 
<div>
 
</div><div>Our Promise
</div>
<div>We strive to make a meaningful impact on every child, their families, and the communities we serve. From infants to school-age students, our comprehensive, research-based curriculum supports holistic child development in a safe, nurturing, and engaging environment. As experts in childcare and early education, we prepare children for school, instill a lifelong love of learning, and build a strong foundation for their future success</div></div>

Lead Teacher, La Petite Academy on North Oak Trafficway

WinnCompanies

Carpentry, electrical, HVAC, plumbing, and you! These are some of the most important things we need to maintain our properties and keep our residents happy. If you’re looking to make a difference with your technical knowledge and excellent customer service, then we want to hear from you!
 WinnCompanies is searching for a Maintenance Technician II to join our team at Mayfair Apartments, a 59-unit Project-Based Section 8 housing community located in Kansas City, MO.
 In this role, you will perform maintenance functions in the community, including rental units, residential common areas, office, grounds and parking lots.
 The pay range for this role is $24.00-$26.00 per hour. The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM CST with on-call duty required and the ability to work weekends as needed.
 
Responsibilities: 
<ul>
<li>Diagnose and make repairs in such areas as, but not limited to: appliances, carpentry, hardware accessories, masonry, painting, basic electrical, basic plumbing, and basic HVAC.</li>
<li>Complete assigned service requests and repairs consistent with company operating procedures.</li>
<li>Ensure vacant apartments are prepared for occupancy and market ready in accordance with company standards.</li>
<li>Perform maintenance service orders associated with the preventive maintenance program, building and safety inspection and annual unit inspection.</li>
<li>Maintain grounds and curb appeal through snow removal, landscaping, and trash management activities.</li>
<li>Be available for on-call activity during off-hours and emergencies based on a pre-determined schedule and need.</li>
</ul>
Requirements: 
<ul>
<li>1-3 years of relevant work experience.</li>
<li>General knowledge of electrical, plumbing, appliances, and HVAC (Heating, Ventilation, and Air Conditioning).</li>
<li>A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.</li>
<li>Excellent customer service skills.</li>
<li>Good communication and interpersonal skills.</li>
<li>Basic familiarity with computers and tablets.</li>
<li>Availability for on-call activity during off hours for urgent needs.</li>
<li>Ability to speak and understand basic English.</li>
<li>Ability to work with a diverse group of people and personalities.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Vocational or technical training.</li>
<li>Certificate for Apartment Maintenance Technicians (CAMT).</li>
<li>Experience with boiler and chillers a plus.</li>
<li>EPA and / or HVAC certification.</li>
</ul>
Our Benefits: 
Regular full-time US employees are eligible to participate in the following benefits:
 <ul>
<li>Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)</li>
<li>401(k) plan options with a company match</li>
<li>Various Comprehensive Medical, Dental, & Vision plan options</li>
<li>Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution</li>
<li>Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance</li>
<li>Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)</li>
<li>Tuition Reimbursement program and continuous training and development opportunities</li>
<li>Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options</li>
<li>Employee Corporate Discount Programs</li>
<li>Flexible and/or Hybrid schedules are available for certain roles</li>
<li>Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families</li>
<li>To learn more, visit winnbenefits.com</li>
</ul>
Why WinnCompanies?
 A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
 A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
 A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
 A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.
 
About Us: 
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.
 
Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.
 
If you are a California Resident, please see our Notice of Collection here.
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
 
Internal candidates, please apply here: Internal Careers Hub

Maintenance Technician II (Mayfair Apartments)

EquipmentShare

<div><h1 class="jobSectionHeader">Build the Future with Us &mdash; EquipmentShare is Hiring a Heavy Equipment Field Technician (Mechanic) ($2,000 Sign-On Bonus)</h1>

At EquipmentShare, we're not just filling a role &mdash; we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring a Heavy Equipment Field Technician (Mechanic) at our rental facility in Dickson City, PA, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, provide maintenance and repair for a variety of customer and company owned heavy equipment machinery and aerial lifts and help us build the future of construction. Mechanics will have the opportunity to work on the newest fleet in the industry.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)
<h3 class="jobSectionHeader">
Primary Responsibilities</h3>

As a Field Technician, you'll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.
<ul>
<li>Practice safe job practices for repairing equipment
</li>
<li>Use technology (laptops and tablets) comfortably
</li>
<li>Maintenance and repair of complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer equipment and tools while using a high degree of independent judgment
</li>
<li>Assist in the training of lower level technicians as needed
</li>
<li>Maintain paperwork/electronic documentation of work performed (work orders) in a complete and timely manner on a daily basis
</li>
<li>Assist with pick-up and delivery of equipment &amp; parts
</li>
<li>Be knowledgeable of OSHA requirements (preferred)
</li>
<li>Field Mechanic: When required, travel to customer job sites for repair/maintenance of rental or customer owned equipment; must maintain service vehicle in a clean and professional manner</li>
<li>
Year-round company provided OEM training
</li>
<li>Other duties, assigned as needed
</li>
</ul><h3 class="jobSectionHeader">Why EquipmentShare?</h3>

Because we do things differently &mdash; and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business &mdash; it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals &mdash; tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
<h4 class="jobSectionHeader">
Perks &amp; Benefits</h4>
<ul><li>Monthly Family Dinner Night &mdash; We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply 
</li>
Competitive compensation 
<li>
</li>
Full medical, dental, and vision coverage for full-time employees 
<li>
</li>
Generous PTO + paid holidays 
<li>
</li>
401(k) + company match 
<li>
</li>
Tool and boot reimbursements (role dependent) 
<li>
</li>
Gym membership stipend + wellness programs (earn PTO and prizes!) 
<li>
</li>
Company events, food truck nights, and monthly team dinners 
<li>
</li>
16 hours of paid volunteer time per year &mdash; give back to the community you call home 
<li>
</li>
<li>Career advancement, leadership training, and professional development opportunities</li>
</ul>
<ul><li>Access to industry leading diagnostic tools
</li>
</ul><h3 class="jobSectionHeader">About You</h3>

You want to be part of a team that's not just changing an industry for the sake of change &mdash; we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who:
See challenges as opportunities 
<ul><li>
</li>
Embrace change and continuous improvement 
<li>
</li>
<li>Bring energy, effort, and optimism every day</li>
</ul><h3 class="jobSectionHeader">Skills &amp; Qualifications</h3>
<h3 class="jobSectionHeader">Required Skills/Abilities:</h3>
<ul>
<li>Must own tools applicable to position
</li>
<li>Advanced mechanical aptitude and working knowledge of tools
</li>
<li>Extensive knowledge of construction equipment with an advanced understanding of schematics and diagrams
</li>
<li>Superior customer service, teamwork and verbal/written communication skills
</li>
</ul><h3 class="jobSectionHeader">Education and Experience:</h3>
<ul>
<li>High School diploma, Trade school certificate preferred
</li>
<li>Experience in field service, maintenance and repair preferred
</li>
<li>Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle.</li>
</ul><h3 class="jobSectionHeader">Physical Requirements:</h3>
<ul>
<li>Must be able to move, stand, stoop and bend freely
</li>
<li>Must be able to lift up to 50 pounds at times 
</li>
<li>Field Technicians may be required to be clean shaven in order to enter worksites for EquipmentShare customers who have this requirement</li>
<li>
This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen
</li>
</ul><h3 class="jobSectionHeader">A Workplace For All</h3>

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative &mdash; A Workplace For All &mdash; is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here &mdash; because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.</div>

Heavy Equipment Field Technician (Mechanic)

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