email support specialist | customer service & technical support

help desk support representative (work from home)

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bilingual customer care advocate Jobs in Kansas City

bilingual customer care advocate

email support specialist | customer service & technical support Jobs in Kansas City

front desk associate

help desk support representative (work from home) Jobs in Kansas City

lab support technician Jobs in Kansas City

lab support technician

chat support associate

Confidential

Job Overview We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States. The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience. Responsibilities * Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide comprehensive information about products and services. * Troubleshoot technical issues and guide customers through to a resolution. * Meticulously document all customer interactions and update records in our CRM system. * Escalate complex or unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and standards. * Meet and exceed individual and team performance targets. Qualifications * Proven experience in a customer-facing role, ideally within a chat or digital support environment. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Fast and accurate typing abilities. * The ability to multitask, prioritise, and manage time effectively in a dynamic setting. * A high degree of computer literacy and familiarity with CRM systems. * A patient and customer-focused mindset with excellent problem-solving skills. * Strong attention to detail and a commitment to quality. * The ability to work independently while also contributing positively to a team environment.

Chat Support Associate

Accumedradial

<h3>About the role</h3>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.<h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.

Email Support Specialist | Customer Service & Technical Support

Record Retrieval Solutions

We are seeking a detail-oriented and organized Remote Office Assistant to provide administrative support to our distributed team. This fully remote position requires excellent communication skills, self-motivation, and the ability to manage multiple tasks efficiently in a virtual environment.<h3>Key Responsibilities</h3>Administrative Support<ul><li>Manage calendars, schedule appointments, and coordinate virtual meetings across time zones</li><li>Handle email correspondence and respond to inquiries professionally</li><li>Prepare documents, reports, presentations, and spreadsheets</li><li>Maintain digital filing systems and ensure document organization</li><li>Data entry and database management</li></ul>Communication &amp; Coordination<ul><li>Serve as the first point of contact for internal and external communications</li><li>Coordinate with team members, clients, and vendors via email, phone, and video calls</li><li>Facilitate virtual meetings including scheduling, sending invites, and preparing agendas</li><li>Take meeting minutes and distribute action items</li></ul>Operational Tasks<ul><li>Process invoices, expense reports, and basic bookkeeping tasks</li><li>Assist with onboarding new team members (documentation, account setup)</li><li>Manage inventory of office supplies and coordinate deliveries to remote staff</li><li>Support project management activities and track deadlines</li><li>Assist with travel arrangements and itinerary planning</li></ul>Technology &amp; Tools<ul><li>Proficiency with video conferencing platforms (Zoom, Microsoft Teams, Google Meet)</li><li>Manage cloud-based collaboration tools (Google Workspace, Microsoft 365, Slack)</li><li>Troubleshoot basic technical issues and coordinate IT support when needed</li></ul><h3>Required Qualifications</h3><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred)</li><li>1-2 years of administrative or office support experience</li><li>Proven experience working remotely or in a virtual team environment</li><li>Proficiency in Microsoft Office Suite or Google Workspace</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and time management abilities</li><li>Reliable high-speed internet connection and dedicated workspace</li><li>Ability to work independently with minimal supervision</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience with project management tools (Asana, Trello, Monday.com, Notion)</li><li>Familiarity with CRM systems (Salesforce, HubSpot)</li><li>Basic accounting/bookkeeping knowledge</li><li>Social media management experience</li><li>Customer service background</li><li>Multilingual capabilities</li></ul><h3>Required Skills &amp; Attributes</h3>Skill CategorySpecific SkillsTechnicalGoogle Workspace, MS Office, video conferencing, cloud storageCommunicationProfessional writing, active listening, phone etiquetteOrganizationalPrioritization, multitasking, deadline managementSoft SkillsSelf-motivation, problem-solving, discretion, adaptability<h3>Work Environment &amp; Requirements</h3><ul><li>Location: Fully remote (specify timezone requirements if applicable)</li><li>Hours: Full-time (40 hrs/week) / Part-time (specify) / Flexible hours</li><li>Equipment: Company-provided laptop/software or BYOD with stipend</li><li>Internet: Minimum 25 Mbps download / 5 Mbps upload required</li><li>Availability: Core hours [specify, e.g., 9 AM - 5 PM EST] with flexibility</li></ul><h3>Compensation &amp; Benefits</h3><ul><li>Competitive salary range: $[XX,XXX - $XX,XXX] annually (adjust based on location/experience)</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off (PTO) and holidays</li><li>Professional development stipend</li><li>Home office setup allowance</li><li>Flexible scheduling options</li></ul>

Remote Office Assistant

thecpsstore

Remote Data &amp; Customer Service Analyst Company: The CPS Store Location: Remote Employment Type: Full-Time Salary: $58,000 - $125,000 USD per annum Job Overview: The CPS Store is a forward-thinking and dynamic organisation seeking a meticulous and versatile individual to join our team as a Remote Data &amp; Customer Service Analyst. This is a unique, fully remote role that combines the critical functions of data entry, customer service, and data analysis. The ideal candidate will be a self-motivated professional with a keen eye for detail, a passion for helping customers, and an analytical mindset. You will play a vital part in ensuring the accuracy of our data, delivering exceptional customer support, and providing valuable insights that drive our business forward. Key Responsibilities: * Accurately and efficiently input, update, and maintain data within our company databases and systems. * Perform regular data quality checks to ensure accuracy, completeness, and integrity. * Serve as a primary point of contact for customer enquiries, providing timely and professional support via email and other digital channels. * Resolve customer issues with empathy and efficiency, striving to deliver outstanding service and satisfaction. * Collect and analyse data sets to identify trends, patterns, and actionable insights. * Prepare clear and concise reports and dashboards to communicate findings to key stakeholders. * Uphold data confidentiality and adhere to data protection policies at all times. Qualifications: * Proven experience in a data entry, customer service, or data analyst role. * Exceptional attention to detail and a commitment to high standards of accuracy. * Excellent written and verbal communication skills. * Strong interpersonal skills with a customer-focused approach. * Proficiency in Microsoft Office Suite, particularly Excel. * The ability to work independently, manage your own workload, and meet deadlines in a remote environment. * A proactive and analytical approach to problem-solving. * Experience with CRM software and data analysis tools would be considered an advantage. Benefits: * A competitive salary package. * The flexibility and convenience of a fully remote working arrangement. * The opportunity to be part of a supportive and collaborative team. * Opportunities for professional development and growth within the company.

Remote Data Entry Rep/ Remote Customer Service Rep/ Remote Data Analyst

PSHRS Pvt. Ltd.

Job Title: Remote Office Assistant Company: PSHRS Pvt. Ltd. Location: Remote (United States) Employment Type: FULL_TIME Salary: $17 - $38 per hour Job Overview PSHRS Pvt. Ltd., established in 2019, is a trusted provider of solutions in Banking, Financial Services &amp; Insurance, and Human Resources Management. We are seeking a highly organised and self-motivated Remote Office Assistant to join our growing team. The ideal candidate will be a proactive problem-solver with exceptional communication skills and meticulous attention to detail. This full-time, remote position is crucial for ensuring the smooth and efficient operation of our daily administrative tasks. You will be responsible for providing comprehensive support to our team, contributing directly to our company's success. Responsibilities As a Remote Office Assistant, your key duties will include:  <ul><li>Managing and organising schedules, appointments, and virtual meetings.</li><li>Handling and directing incoming communications, including emails and phone calls, in a professional manner.</li><li>Preparing, proofreading, and editing documents, reports, and presentations.</li><li>Performing data entry and maintaining organised digital files and company databases.</li><li>Providing general administrative support to our management and team members.</li><li>Assisting with the coordination of virtual company events and projects.</li><li>Liaising with clients and stakeholders where necessary to ensure clear and effective communication.</li></ul>Qualifications To be successful in this role, you will need:  <ul><li>Proven experience in an administrative role, such as an Office Assistant, Virtual Assistant, or a similar position.</li><li>Excellent proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>Strong organisational, planning, and time-management skills.</li><li>Exceptional written and verbal communication abilities.</li><li>A high level of accuracy and attention to detail.</li><li>The ability to work independently, multitask, and prioritise a demanding workload effectively.</li><li>Familiarity with cloud services and online collaboration tools (e.g., Google Drive, Slack).</li><li>A reliable high-speed internet connection and a suitable home-working environment.</li></ul> Benefits We are committed to providing our employees with a positive and supportive work environment. We offer:  <ul><li>A competitive hourly wage.</li><li>The flexibility and convenience of a fully remote position.</li><li>An opportunity to be part of a dynamic and forward-thinking company.</li><li>A collaborative culture that values professional growth and development.</li></ul>

Schat Communications

Job Overview Schat Communications is seeking a motivated and customer-focused Call Centre Representative to join our remote team. As a leading provider of wireless internet technology for communities across the Eastern Sierra, we are committed to delivering exceptional service and reliable connectivity. This is a fantastic opportunity for an experienced professional to become the first point of contact for our valued customers, providing support and ensuring a positive experience. This role is crucial to our mission of keeping our communities connected. Job Title: Call Center Representative - Remote Location: Michigan City, Indiana, United States (Fully Remote) Employment Type: FULL_TIME Salary: $25 - $100 USD per hour, commensurate with experience. Key Responsibilities As a Call Centre Representative, you will be responsible for managing customer communications and resolving their enquiries efficiently. Your duties will include:  <ul><li>Handling a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Identifying and assessing customers' needs to achieve satisfaction and resolution on the first contact.</li><li>Providing accurate, valid, and complete information by using the right methods and tools.</li><li>Assisting customers with troubleshooting basic technical issues related to their internet service.</li><li>Keeping detailed records of customer interactions, processing customer accounts, and filing documents.</li><li>Escalating unresolved issues to the appropriate internal teams for further investigation.</li><li>Meeting personal and team targets for quality, efficiency, and customer satisfaction.</li></ul>Qualifications and Skills The ideal candidate will possess a strong background in customer service and excellent communication skills. Key qualifications include:  <ul><li>Proven experience in a customer support or call centre role is essential.</li><li>Exceptional verbal and written communication abilities, with strong active listening skills.</li><li>A customer-oriented approach and the ability to adapt and respond to different types of characters.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using CRM systems and other relevant computer software.</li><li>The ability to work independently and manage your time effectively in a remote environment.</li><li>A dedicated, quiet home office space and a reliable, high-speed internet connection are required.</li><li>Experience within the telecommunications or technology sector is highly desirable but not essential.</li></ul> Benefits We value our employees and are pleased to offer a competitive and supportive package, which includes:  <ul><li>A highly competitive hourly wage.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>A collaborative and supportive team culture dedicated to success.</li><li>Opportunities for ongoing professional development and career progression.</li></ul>

Call Center Representative - Remote

beth@scanningsolutions.com

About the Role Scanning Solutions is seeking a Data Quality Analyst to help maintain the accuracy, consistency, completeness, and reliability of information within company systems. This position will review data, identify discrepancies, investigate errors, and support improvements to data-quality processes. Key Responsibilities * Review business data for accuracy, completeness, and consistency.* Identify duplicate, incomplete, outdated, or inconsistent records.* Investigate discrepancies and determine appropriate corrections.* Perform routine data-quality checks using spreadsheets and internal systems.* Document findings and data-quality activities.* Work with internal teams to resolve identified data issues.* Monitor recurring data problems and identify potential causes.* Prepare reports summarizing data-quality findings and trends.* Assist with data-cleanup and validation projects.* Follow established data-management and security procedures.* Maintain accurate records of corrections and quality-control activities.* Recommend process improvements that can reduce recurring data errors. Qualifications * Bachelor’s degree in data analytics, information systems, business, or a related field preferred.* Experience with data analysis, quality assurance, reporting, or database-related work is helpful.* Strong analytical and problem-solving skills.* Excellent attention to detail.* Experience working with spreadsheets and structured data.* Comfortable learning database and business software systems.* Strong written communication and documentation skills.* Ability to manage multiple assignments and meet deadlines independently. Benefits * Competitive hourly compensation.* Remote work environment.* Comprehensive training and onboarding.* Opportunities for professional development.* Collaborative and supportive workplace culture.* Additional company benefits may be available based on eligibility and employment status. Equal Employment Opportunity Scanning Solutions is committed to providing equal employment opportunities to qualified applicants. Employment decisions are based on qualifications, business needs, and applicable law.

Data Quality Analyst

Explore 9+ Chat support associate in Kansas City this September. Find roles across top companies and apply now to boost your career.

9 chat support associate jobs In Kansas City

Chat Support Associate

Email Support Specialist | Customer Service & Technical Support

Remote Office Assistant

Remote Data Entry Rep/ Remote Customer Service Rep/ Remote Data Analyst

Remote Office Assistant

Call Center Representative - Remote

Data Quality Analyst