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customer experience associate Jobs in Kansas City

customer experience associate

customer service associate i Jobs in Kansas City

customer service associate i

front desk agent

front desk associate

Atrium Hospitality

<div>Front Desk Associate
Hotel :
Kansas City Residence Inn
10300 N Ambassador Dr
Kansas City, MO 64153
Full time
Compensation Range : $16.74
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.<ul><li>
Career Growth &amp; Learning - 40% of our management hires are internal promotions!</li><li>
Invest in Your Future - 401(k) plan with company match.</li><li>
Comprehensive Health Coverage - Medical, dental, and vision insurance options.</li><li>
Paid Time Off &amp; Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations</li><li>
Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.</li><li>
Purpose &amp; Impact - Make a difference through Atrium's community service and volunteer programs.</li></ul>
Job Description
What You Will Do<ul><li>
Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.</li><li>
Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.</li><li>
Support and train new front desk team members-you're the friendly coach they'll thank later.</li><li>
Resolve guest issues quickly and professionally (bonus points if they leave smiling).</li><li>
Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.</li></ul>
What We Are Looking For<ul><li>
Customer service experience - You've got the people skills and patience to keep things running smoothly.</li><li>
Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.</li><li>
High school diploma or equivalent - Because communication, math, and common sense are key.</li><li>
Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.</li><li>
Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.</li></ul>
Why Atrium:
Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.
___________________________________________ 
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy</div>

Front Desk Associate

ＨＯＴＥＬ

The position of a front desk associate entails guest relations such as checking guests in/out of our facility, answering the phone to accommodate our guests, making reservations, and keeping the facility clean and tidy for your entire shift to ensure the best possible stay for our guests and other employees.Job Types: Full-time, Part-timePay: $12.00 - $13.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Hotel Front Desk Clerk

KMG Hotels

<div>
 This position is an overnight position working 11 pm-7 am
 
 
 
 Full Job Description
 
 
 
 The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us at Hilton Garden Inn.
 
 
 
 To deliver a great guest experience - a Front Desk Agent will:
 
 
 
 <ul>
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 Politely check in and out guests efficiently, and make sure they have all they need for a great stay.
 </li>
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 Welcome guests in a friendly, prompt, and professional manner recognizing Hilton Honors Rewards Members and returning guests.
 </li>
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 Check guests in, issue room keys, and provide information on hotel services and locations.
 </li>
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 Ensure required identification is taken from guests at check-in in line with local legislative requirements.
 </li>
 <li>
 Answer phones in a prompt and courteous manner.
 </li>
 <li>
 Check guests out, including resolving any late or disputed charges.
 </li>
 <li>
 Accurately process all cash and credit card transactions using established procedures.
 </li>
 <li>
 Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
 </li>
 <li>
 Take action to solve guest problems/complaints using appropriate service recovery guidelines.
 </li>
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 Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
 </li>
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 Start Coffee in the mornings.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Basic computer skills.
 </li>
 <li>
 High School diploma /Secondary qualification or equivalent.
 
 
 </li>
 </ul>
 
 About KMG Hotels
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>

Night Auditor

Bald Eagle Barns

Job Summary At Bald Eagle Barns, we are seeking a highly organized and professional Receptionist/Secretary to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional customer support while managing the front desk operations. This role requires strong communication skills, attention to detail, and the ability to multitask effectively. As a Christian organization; honesty, integrity, humility, dependability, and a team spirit, are important character traits.Responsibilities<ul><li>Greet and assist customers and visitors in a friendly and professional manner.</li><li>Manage incoming calls, and correspondence, ensuring timely responses.</li><li>Maintain an organized front desk area and manage office supplies inventory.</li><li>Perform general office tasks including filing, data entry, and document preparation.</li><li>Provide administrative support to team members as a personal assistant when required.</li><li>Must have a working understanding of QuickBooks for accounting tasks and financial record keeping.</li><li>Utilize Microsoft Word and Excel programs in company record keeping.</li><li>Uphold phone etiquette standards while handling calls to maintain a positive company image.</li><li>Maintain confidentiality with company information.</li><li>Keep the office clean and presentable.</li></ul>Skills<ul><li>Proven experience in front desk operations.</li><li>Bookkeeping skills with a keen eye for detail.</li><li>Proficient in typing and basic computer skills.</li><li>Excellent customer service abilities with a focus on client satisfaction.</li><li>Proficient in using office software including QuickBooks; familiarity with other accounting software is a plus.</li><li>A working knowledge of Microsoft Office programs.</li><li>Exceptional phone etiquette with strong verbal communication skills.</li><li>Ability to work independently as well as part of a team in a dynamic environment.</li></ul>If you are an enthusiastic individual who thrives in a supportive role and possesses the necessary skills, we encourage you to apply for this exciting opportunity as a Receptionist/Secretary at Bald Eagle Barns!Job Type: Full-timePay: From $22.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Experience:<ul><li>Secretary: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Cave City, AR 72521 (Required)</li></ul>Ability to Relocate:<ul><li>Cave City, AR 72521: Relocate before starting work (Required)</li></ul>Work Location: In person

Secretary/Receptionist

Hampton Inn KC Airport

Night Auditor - 402150Department: RoomsReports To: Front Office Manager/Director of Front Office OperationsFLSA: Non-ExemptJob Summary: The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. The role also involves providing exceptional customer service to hotel guests. Essential Duties and Responsibilities:<ul><li>Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.</li><li>Check guests in and out, ensuring proper room assignments and handling guest requests</li></ul>efficiently.<ul><li>Handle all guest inquiries, providing information about the hotel, its services, and the local area.</li><li>Prepare and distribute daily reports to the management team.</li><li>Monitor the security of the hotel during the night, responding to any emergencies or disturbances.</li><li>Process all financial transactions, including cash handling, credit card processing, and ensuring</li></ul>proper posting to guest accounts.<ul><li>Ensure proper communication with the next shift and management team, noting any issues or important information.</li><li>Maintain the cleanliness and organization of the front desk area.</li><li>Provide wake-up calls and perform other guest services as needed.</li><li>Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.Qualifications:Education and Experience:</li><li>High school diploma or equivalent preferred.</li><li>Previous experience in a customer service role preferred.</li><li>Experience in accounting or bookkeeping is a plus.</li></ul>Skills and Abilities:<ul><li>Strong attention to detail and ability to work with numbers.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently and make decisions with minimal supervision.</li><li>Proficient in the use of computers and hotel management software.</li><li>Ability to handle multiple tasks and work under pressure.</li></ul>Reasonable Accommodations:The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.Pay: $17.00 - $18.00 per hourWork Location: In person

Hotel Night Auditor

Beacon Mental Health

Position Summary
 Responsible for tasks related to checking clients in for appointments or services, checking clients out, and rescheduling appointments following receipt of services; scheduling/rescheduling appointments by phone, accommodating visitors; and answering general informational questions.
 
Essential Duties and Responsibilities
 
The essential functions include, but are not limited to the following:
 
<ul>
<li>Welcomes agency consumers and visitors at the front desk and providing necessary triage for walk in assessments.</li>
<li>Checks consumers in and out for appointments/services; ensuring follow-up appointments are scheduled at the appropriate interval; ensuring all necessary paperwork and payments are received. Notifies the appropriate staff member and assists the client in being seen in a timely manner.</li>
</ul>
•
 
Assists with responding to phone calls to schedule/reschedule appointments within agency timelines.
 
•
 
Completes daily data entry of appointments status.
 
•
 
Distributes satisfaction surveys to consumers as directed by the Quality Improvement Director.
 
<ul>
<li>Provides a welcoming environment to consumers, visitors and staff</li>
</ul>
Minimum Qualifications (Knowledge, Skills, and Abilities)
 Education: HIgh School diploma or equivalent, Associates degree preferred.
 Experience: 1-3 years of position-related experience preferred.
 Knowledge: Basic front desk/reception operations, preferably in a medical office setting.
 Skill/Abilities: Excellent customer relationship skills, excellent phone skills, working knowledge of Microsoft Office programs and the ability to use the internet for basic tasks. Ability to utilize Electronic Medical Records. Ability to use basis business equipment.

Medical Office Receptionist

CREEKSTONE FARMS

<div></div><div><h1 class="jobSectionHeader">JOB SUMMARY</h1><div>
Responsible for supporting the facility by performing front desk and administrative duties such as greeting visitors and employees, directing and answering phone calls, assisting with local cash orders, supporting other areas as needed They are responsible for approaching their work in a positive manner and will work to perpetuate a &quot;Creekstone Proud&quot; culture through attitude and actions.</div><div></div><h1 class="jobSectionHeader"> 
ESSENTIAL FUNCTIONS:</h1><ul><li>
Receive, direct, and relay telephone messages and visitor inquiries</li><li>
Responsible for opening and closing of the office as needed</li><li>
Monitor and order adequate inventory of office supplies</li><li>
Escort visitors to appropriate places in the building</li><li>
Pick up mail and distribute as needed</li><li>
Perform other tasks as assigned</li></ul><div></div><h1 class="jobSectionHeader"> 
KNOWLEDGE, SKILLS, AND ABILITIES:</h1><ul><li>
High school diploma or GED required. Associates degree or 1-2 years front desk or administrative experience preferred</li><li>
Reliable transportation to move between facilities</li><li>
Bilingual Spanish preferred</li><li>
Must be professional and have a good customer service presence</li></ul><ul><li>
Be able to work in office environment primarily with occasional exposure to industrial production environment</li><li>
Highly motivational and positive, considered a great people person</li><li>
Competent in basic office equipment &ndash; computers, printers/copiers,</li><li>
Functional with basic office software &ndash; Microsoft Office Suite, Google, Internet navigation, etc.</li><li>
Excellent organizational and time management skills</li><li>
Disciplined, confident, self-starter who can follow processes and adapt as needed</li><li>
Able to work independently and be a proactive problem solver</li><li>
Serve as a role model of Creekstone Proud culture for all internal and external customers</li><li>
Have a willingness to continually learn and develop professionally</li><li>
Discreet judgment and confidentiality are expected always</li></ul> 
Creekstone Farms Premium Beef LLC is and Equal Opportunity Employer.</div>

Receptionist

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