front desk associate

Planet Fitness

<div>Overview:
<div>Who We Are:</div><div> 
</div><div>
At Planet Fitness, our mission has always been to enhance people&rsquo;s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! 
</div><div>
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! 
</div><div>
Who You Are:</div><div> 
</div><div>
All of our Team Members at Planet Fitness share one thing in common &ndash; a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone&reg; 
</div><div>
Characteristics that will make you a perfect match for our Front Desk Associate: 
</div><div>
You:</div><ul><li>
Exhibit a positive and upbeat attitude.</li><li>
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li><li>
Pride yourself on your work while being punctual, reliable, and dependable.</li><li>
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li><li>
Act with integrity and show respect to everyone around you.</li><li>
Exhibit strong communication skills and have an ability to listen and empathize.</li><li>
Inspire and motivate others to achieve their goals.</li><li>
Are a quick study with the ability to apply what you have learned during online and hands-on training.</li></ul>
Responsibilities:
<div>About the Front Desk Associate Role:</div><div> 
</div><div>
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional &ldquo;Judgement Free&rdquo; member experience! 
</div><div>
Daily responsibilities for the Front Desk Associate also include:</div><ul><li>
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li><li>
Help to promote our Judgement Free Zone&reg; by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li><li>
Resolve member concerns and escalate to a Manager as needed.</li><li>
Answer phones in a friendly manner and assist callers with their inquiries.</li><li>
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li><li>
Perform prospective member calls and tours; assessing their membership needs.</li><li>
Execute retail transactions with accuracy and drive sales goals.</li><li>
Resolve member concerns and escalate to a Manager as needed.</li><li>
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li><li>
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li><li>
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li><li>
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li></ul>
Qualifications:
<div>About Your Qualifications:</div><ul><li>
6-12 months of experience in a customer service environment is preferred</li><li>
Must be 18 years of age or older</li><li>
Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li><li>
Basic computer proficiency</li></ul><div>
Physical Demands of the Front Desk Associate:</div><ul><li>
Continual standing and moving throughout the club to accomplish tasks during shift.</li><li>
Continual communicating in person or on the phone to exchange information during shift.</li><li>
Must be able to lift up to 75 pounds.</li><li>
Will encounter toxic chemicals during shift.</li><li>
Frequent cleaning and sanitizing of equipment and facilities.</li><li>
Moving self in different positions, including bending and twisting, to accomplish tasks.</li></ul><div>
More reasons to join Planet Fitness!</div><ul><li>
Medical, Dental, and Vision Insurance*</li><li>
Vacation*/Sick Time/Holiday Pay</li><li>
Free Black Card Membership</li><li>
401(k) Retirement Savings Plan</li><li>
Term Life Insurance*</li><li>
Healthcare and Dependent Care Flexible Spending Accounts*</li><li>
Tuition Reimbursement</li><li>
Employee perks and discounts</li><li>
Engaging team-building competitions and social events</li><li>Please note that certain benefits listed above are for full-time employees only</li></ul><div></div><div> 
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama</div><div></div><div> 
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</div></div>

Front Desk Associate

KMG Hotels

<div>
 This position is an overnight position working 11 pm-7 am
 
 
 
 Full Job Description
 
 
 
 The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they&rsquo;ve made the right choice to stay with us at Hilton Garden Inn.
 
 
 
 To deliver a great guest experience - a Front Desk Agent will:
 
 
 
 <ul>
 <li>
 Politely check in and out guests efficiently, and make sure they have all they need for a great stay.
 </li>
 <li>
 Welcome guests in a friendly, prompt, and professional manner recognizing Hilton Honors Rewards Members and returning guests.
 </li>
 <li>
 Check guests in, issue room keys, and provide information on hotel services and locations.
 </li>
 <li>
 Ensure required identification is taken from guests at check-in in line with local legislative requirements.
 </li>
 <li>
 Answer phones in a prompt and courteous manner.
 </li>
 <li>
 Check guests out, including resolving any late or disputed charges.
 </li>
 <li>
 Accurately process all cash and credit card transactions using established procedures.
 </li>
 <li>
 Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
 </li>
 <li>
 Take action to solve guest problems/complaints using appropriate service recovery guidelines.
 </li>
 <li>
 Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
 </li>
 <li>
 Start Coffee in the mornings.
 
 
 </li>
 </ul>
 
 Qualifications And Requirements
 
 
 
 <ul>
 <li>
 Frequently standing up behind the desk and front office areas.
 </li>
 <li>
 Basic computer skills.
 </li>
 <li>
 High School diploma /Secondary qualification or equivalent.
 
 
 </li>
 </ul>
 
 About KMG Hotels
 
 
 
 KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, &amp; President. Mr. Sanjay Koshiya is current Vice President &amp; Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group &amp; Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the &ldquo;right way&rdquo; takes precedence over doing it the &ldquo;easy way.&rdquo; We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders&mdash;namely our guests, associates and owners.
</div>

Night Auditor

Raymond Management Company

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Position
 
 : Guest Service Representative / Front Desk
 
 
 
 Starting Salary Range:
 
 $15.00-$16.00/hour or more based on experience.
 
 
 
 Wage Increases
 
 : New hires can earn wage increases at 30, 60, 90 days
 
 
 
 Employment Type
 
 : Part Time
 
 
 
 Application Deadline:
 
 May 20, 2026
 
 
 
 Lee abajo para ver en espa&ntilde;ol.
 
 
 
 Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We&rsquo;re looking for a Guest Service Representative to join our Front Desk team!
 
 
 
 We Offer
 
 
 
 
 Team Culture:
 
 We work as a team and take pride in supporting each other every day
 
 
 
 Training and Growth:
 
 We provide on-the-job training and support career growth within the company
 
 
 
 Employee Recognition:
 
 We celebrate achievements and recognize the hard work of our team members
 
 
 
 Benefits For All Teammates
 
 
 
 Paid vacation, sick, bereavement, &amp; jury duty
 
 
 Holidays paid at time &amp; &frac12; when worked
 
 
 Travel with hotel room discounts
 
 
 Teammate referral bonuses
 
 
 Paid time off to volunteer in your community
 
 
 Employee Assistance Program with mental health resources
 
 
 
 Additional Benefits For Full-Time Teammates
 
 
 
 Affordable health, dental, &amp; vision plans for you and your family
 
 
 Low-cost accident, critical illness, &amp; hospital coverage
 
 
 Flexible spending plans options
 
 
 401(k) retirement plans with company contribution
 
 
 
 What You&rsquo;ll Do
 
 
 
 Serve as the first point of contact for our guests, creating a positive and welcoming experience.
 
 
 Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
 
 
 Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
 
 
 Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
 
 
 Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.
 
 
 
 We&rsquo;re Looking For
 
 
 
 A friendly, positive attitude with strong customer service skills.
 
 
 Ability to multitask and work well in a fast-paced environment.
 
 
 Strong communication skills and a professional approach to solving guest concerns.
 
 
 Basic computer skills and the ability to stand for extended periods.
 
 
 Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!
 
 
 
 Apply Today!
 
 
 
 At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.
 
 
 
 At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person&rsquo;s perspective and well being.
 
 
 
 &iquest;Te apasiona la hospitalidad y asegurarte de que cada hu&eacute;sped se sienta bienvenido y atendido? &iquest;Disfrutas trabajar en un entorno de equipo donde se valora la colaboraci&oacute;n y el servicio al cliente? &iexcl;Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepci&oacute;n!
 
 
 
 Lo Que Ofrecemos
 
 
 
 
 Cultura de equipo
 
 : Trabajamos en equipo y nos apoyamos mutuamente cada d&iacute;a.
 
 
 
 Capacitaci&oacute;n y crecimiento
 
 : Ofrecemos capacitaci&oacute;n en el trabajo y apoyamos el crecimiento profesional dentro de la empresa.
 
 
 
 Reconocimiento a los empleados
 
 : Celebramos los logros y reconocemos el esfuerzo de nuestros compa&ntilde;eros de equipo.
 
 
 
 Beneficios Para Todos Los Empleados
 
 
 
 Vacaciones pagadas, d&iacute;as por enfermedad, duelo y jurado
 
 
 D&iacute;as festivos pagados a tiempo y medio cuando se trabajen
 
 
 Descuentos en habitaciones de hotel al viajar
 
 
 Bonos por referir nuevos empleados
 
 
 Tiempo libre pagado para hacer voluntariado en tu comunidad
 
 
 Programa de Asistencia al Empleado con recursos de salud mental
 
 
 
 Beneficios Adicionales Para Empleados De Tiempo Completo
 
 
 
 Planes de salud, dental y visi&oacute;n accesibless para ti y tu familia
 
 
 Cobertura de bajo costo para accidentes, enfermedades cr&iacute;ticas y hospitalizaci&oacute;n
 
 
 Opciones de planes de gasto flexible
 
 
 Planes de jubilaci&oacute;n 401(k) con contribuci&oacute;n de la empresa
 
 
 
 Lo Que Har&aacute;s
 
 
 
 Ser el primer punto de contacto para nuestros hu&eacute;spedes, creando una experiencia positiva y acogedora.
 
 
 Recibir y asistir a los hu&eacute;spedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable.
 
 
 Manejar solicitudes, consultas y reservaciones de los hu&eacute;spedes con profesionalismo y atenci&oacute;n al detalle.
 
 
 Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operaci&oacute;n sin problemas.
 
 
 Gestionar las tareas diarias de recepci&oacute;n, incluyendo pagos, asignaci&oacute;n de habitaciones y resoluci&oacute;n de problemas.
 
 
 
 Lo Que Buscamos
 
 
 
 Una actitud amigable y positiva con s&oacute;lidas habilidades de servicio al cliente.
 
 
 Capacidad para realizar m&uacute;ltiples tareas y trabajar bien en un entorno r&aacute;pido.
 
 
 Habilidades de comunicaci&oacute;n y un enfoque profesional para resolver problemas de los hu&eacute;spedes.
 
 
 Habilidades b&aacute;sicas de inform&aacute;tica y capacidad para estar de pie por per&iacute;odos prolongados.
 
 
 Experiencia previa en hotel o servicio al cliente es una ventaja, &iexcl;pero estamos dispuestos a capacitar a la persona adecuada!
 
 
 
 &iexcl;Aplica hoy!
 
 
 
 Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compa&ntilde;eros como para los hu&eacute;spedes. Si est&aacute;s listo para formar parte de un equipo que se preocupa por su gente, &iexcl;aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida.
 
 
 
 En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.
 
</div>

Hotel Front Desk / Guest Service Rep

Saving Sight

<div><h2 class="jobSectionHeader">Hybrid Customer Care Coordinator</h2>
Location: Kansas City, MO / Hybrid (Remote &amp; Onsite) 
Department: Patient Services, Vital TearsJob Type: Full-Time | Monday-Friday 10:30am-7:00pm CSTCompensation: $19.43 per hour + Great Benefits 
<h3 class="jobSectionHeader">
About the Role</h3>
Are you looking for a hybrid role where you can make a meaningful impact while enjoying work-life balance? We're seeking a Hybrid Customer Care Coordinator to join our mission-driven team supporting patients and healthcare partners nationwide.
If you are ready to grow in a supportive, healthcare-focused environment, this hybrid opportunity offers the best of both worlds - teamwork, purpose, and flexibility. This is an entry-level position, perfect for individuals with experience in customer service, insurance, or front desk environments - your people skills and problem-solving abilities can easily transfer to this role!<h3 class="jobSectionHeader">
What You'll Do</h3><ul><li>
Serve as a key connection point for patients, physicians, and partner facilities - handling questions, updates, and issues professionally and compassionately.</li><li>
Manage order details, shipments, and account data across multiple computer systems while maintaining accuracy.</li><li>
Support patients every step of the way, ensuring a smooth experience from first call to final follow-up.</li><li>
Process payments, monitor accounts, and communicate with patients regarding billing or order updates.</li><li>
Collaborate daily with internal teams (Finance, Quality, Business Development, Lab) to ensure all steps are completed efficiently.</li><li>
Participate in a hybrid workflow, alternating between remote and in-office collaboration to maximize efficiency and connection.</li><li>
Handle a mix of inbound and outbound calls to schedule, resolve, and follow up with patients and partners.</li><li>
Proactively identify process improvements and contribute to a culture of service excellence.</li></ul><h3 class="jobSectionHeader">
What You'll Bring</h3><ul><li>
At least 1 year of experience in customer service, retail, hospitality, front desk or call center environments.</li><li>
Excellent communication and problem-solving skills - you know how to de-escalate situations and create positive experiences.</li><li>
Strong computer literacy; comfortable using multiple screens, databases, and Microsoft Office tools.</li><li>
Great organizational and time management skills with attention to detail.</li><li>
Ability to thrive in a hybrid setting, managing independent work and in-person collaboration seamlessly.</li><li>
Reliability, professionalism, and a positive attitude when supporting patients and partners.</li><li>
Flexibility to work rotating weekends or evenings when needed.</li></ul><h3 class="jobSectionHeader">
Why You'll Love Working Here</h3>
At Vital Tears, we're proud to offer a hybrid environment that values teamwork, flexibility, and purpose. You'll be part of a compassionate, fast-growing team that supports patients nationwide - and you'll do it while balancing remote work and meaningful in-office collaboration.
We take care of our people the way we take care of our patients - with commitment and care.<ul><li>
We cover health, dental, and vision insurance for all full-time employees.</li><li>
Enjoy an amazing benefits package designed to support your well-being and work-life balance.</li><li>
Be part of a positive, team-oriented culture where collaboration and kindness matter.</li><li>
Participate in fun team activities and company events that keep our workplace connected and engaging - even in a hybrid setting.</li></ul>
If you enjoy problem-solving, helping others, and contributing to a greater mission, apply today to join our hybrid healthcare support team!
NOTE: The preceding statements describe the nature and level of assignments normally given job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned. Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.
At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.</div>

Hybrid Customer Care Coordinator

Town of Raymond

General Summary:The Adult Services / Lead Librarian is a full-time, non-union, non-exempt, 40-hour, 52 week per year position that oversees the library&rsquo;s budget, physical materials, programs, and staff, ensuring all operations follow the policies set by the Board of Library Trustees. This position works closely with the Trustees as both an advisor and active contributor in developing policies, preparing and managing the budget, setting goals, planning services, and evaluating outcomes.In addition to providing direct service to patrons, this role carries broader operational, technology, and reporting responsibilities under the Library&rsquo;s updated organizational structure. The position focuses on delivering high-quality, forward-thinking services, maintaining strong financial oversight, and integrating technology to enhance both in-person and online patron experiences.Supervision Received:Works under the policy direction of the Board of Trustees and exercises independent judgment in daily operations in accordance with Town and Board of Library Trustees&rsquo; policies and New Hampshire library standards.Supervision Exercised: Supervises all library personnel and provides guidance, training, and oversight of all Library staff, aides, and other personnel as assigned, following all Town and Board of Library Trustees&rsquo; policies, procedures and applicable RSAs.Essential Job Functions and Responsibilities &ndash; Adult Services Librarian:&middot; Provides professional adult reference, readers&rsquo; advisory, and research assistance&middot; Manages and maintains a current and relevant adult circulating and reference collection, recommending new titles for acquisition to Trustees as well as books to be weeded&middot; Develops and evaluates adult programs, including ticketed or fee-based offerings&middot; Recognizes digital usage and online participation as core measures of patronage, and maintains supporting resources and equipment&middot; Oversees circulation services and interlibrary loan activities&middot; Maintains and advances the Library&rsquo;s website and digital platforms&middot; Demonstrates leadership in responsible AI adoption to enhance services and efficiency&middot; Coordinates services with Youth Services staff&middot; Represents the Library professionally within the community&middot; Responsible for public relations and promoting library programs and resources&middot; Perform any other duties as needed and assigned by the Board of Library Trustees.Essential Job Functions and Responsibilities &ndash; Lead Librarian:&middot; Acts as Library&rsquo;s administrative officer&middot; Personnel Management: Responsible for day-to-day staff management including, but not limited to, scheduling, training, coaching, payroll management, and recruitment; coordinates, facilitates, and if requested, participates in formal evaluation and discipline of workforce; recommends the appointment of all employees;&middot; Oversee and support front desk duties as needed&middot; Manage all fines, fees, donations, overdue notices and reports, memorial donations, etc.&middot; Correspond with patrons and informs Trustees of needs&middot; Manage and order library supplies, processing/cataloging all purchases&middot; Coordinate with the bookkeeper to collect and submit receipts and support accurate financial records&middot; Prepare monthly operational and financial summary reports for the Trustees&middot; Work with the Board of Library Trustees and the bookkeeper to create and manage an annual budget for the Town of Raymond warrant article&middot; Develops and enforces internal financial and compliance controls&middot; Embraces digital usage metrics and online participation as core measures of patronage, and maintains supporting resources and equipment;&middot; Recommends, manages, and implements changes, improvements, and initiatives to the library subject to the Trustees&rsquo; approval and direction Recommend updates to policies and procedures to the Trustees, and implement changes approved by the Trustees&middot; Provides supporting documents to the Trustees and attends Board of Trustees meetings as needed&middot; Maintains and advances Library&rsquo;s website and digital platforms&middot; Perform any other administrative duties as needed and assigned by the Board of Library Trustees.&middot; Demonstrates leadership in responsible AI adoption to enhance services and efficiency&middot; Coordinates services with Youth Services staff&middot; Represents the Library professionally and tactfully within the community&middot; Responsible for public relations and promoting library programs and resources&middot; Other duties as assignedMinimum Qualifications:&middot; Education: Batchelor&rsquo;s Degree.&middot; Experience: Minimum of 3 years of progressively responsible experience in library operations. (Equivalent education and experience may be considered in accordance with New Hampshire library guidance.)Knowledge, Skills and Abilities Required:&middot; Communication and organizational skills&middot; Strong interpersonal and collaboration skills&middot; Technology experience and/or knowledge of library driven technology services.&middot; Experience in long-range planning, budget development and management.&middot; Financial awareness sufficient for reporting and budget aligned operations&middot; Knowledge of RSA 202 and Dudley Tucker Library policies as established by the Board of Library Trustees.Pay: $45,000.00 - $50,000.00 per yearBenefits:<ul><li>457(b)</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Adult Services / Lead Librarian

Apex Automotive Technology

About Apex Automotive TechnologyApex Automotive Technology is a fast-paced diagnostic, repair, ADAS, and mobile automotive service company serving the Kansas City Metro area. We specialize in high-quality diagnostics, repair coordination, mobile service support, and advanced vehicle technology.We are looking for a highly organized, customer-focused Service Advisor / Dispatcher who can keep the shop moving, customers informed, technicians productive, and mobile jobs properly coordinated.This is a key production and communication role. It is not a management position, but it does require strong ownership, urgency, accuracy, and the ability to control workflow instead of reacting to it.Position SummaryThe Service Advisor / Dispatcher is responsible for managing front-of-house operations for the shop while also handling inbound communication, scheduling, and dispatch coordination for the mobile division.This role owns customer intake, estimate execution, parts ordering, repair order accuracy, scheduling, and daily workflow communication across both in-shop diagnostics/repair and mobile services.The right person will be able to move quickly, communicate clearly, keep details organized, support technicians, and ensure customers always know what is happening with their vehicle or mobile service request.Key ResponsibilitiesFront of House Operations<ul><li>Greet walk-in and scheduled customers professionally.</li><li>Capture accurate diagnostic concerns instead of vague complaints.</li><li>Build complete, detailed repair orders.</li><li>Set clear expectations around diagnostic time, inspection process, repairs, and communication.</li><li>Manage the customer experience from check-in through delivery.</li><li>Keep front counter operations organized and moving.</li></ul>Estimates, Sales, and Parts<ul><li>Build accurate estimates for diagnostics, repairs, calibrations, and related services.</li><li>Present recommended work clearly with priority breakdowns.</li><li>Maintain a strong closing ratio, with a target of 60% or higher.</li><li>Order parts using correct VIN verification and application details.</li><li>Track parts status and proactively prevent workflow delays.</li><li>Follow up on declined work and unscheduled recommendations.</li><li>Communicate pricing, approvals, and next steps clearly to customers.</li></ul>Workflow Control<ul><li>Prioritize jobs based on diagnostic complexity, technician skill, parts availability, and customer expectations.</li><li>Ensure no vehicle sits without a defined next step.</li><li>Coordinate closely with technicians throughout the diagnostic and repair process.</li><li>Keep repair orders accurate, detailed, and updated in real time.</li><li>Support steady workflow and reduce bottlenecks.</li><li>Help ensure technicians stay productive and prepared.</li></ul>Mobile Call Handling &amp; Dispatch Support<ul><li>Answer and manage inbound mobile service calls and requests.</li><li>Schedule mobile jobs based on location, service type, technician availability, and timing.</li><li>Coordinate with shop partners, customers, and mobile technicians.</li><li>Ensure mobile jobs are fully prepared before dispatch.</li><li>Confirm service details, timing, address, contact information, and vehicle information.</li><li>Communicate updates, delays, and arrival windows clearly.</li></ul>Customer Communication<ul><li>Provide proactive updates to both shop and mobile customers.</li><li>Explain the diagnostic process in simple, clear language.</li><li>Handle customer questions, concerns, and objections professionally.</li><li>Set expectations early and adjust them when needed.</li><li>Ensure customers are never left waiting on information.</li><li>Create a consistent, professional, and trustworthy customer experience.</li></ul>ADAS &amp; Documentation Discipline<ul><li>Ensure required documentation is completed where applicable.</li><li>Support documentation for pre-scans, post-scans, calibrations, safety systems, and repair procedures.</li><li>Communicate calibration needs clearly to customers.</li><li>Ensure repair orders include the details needed to support quality control and liability protection.</li><li>Maintain disciplined documentation habits across shop and mobile work.</li></ul>Billing &amp; Closeout<ul><li>Review completed repair orders for accuracy before closeout.</li><li>Confirm all approved work is billed correctly.</li><li>Process payments and close jobs properly.</li><li>Explain completed work and future recommendations to customers.</li><li>Schedule follow-up services when appropriate.</li><li>Ensure declined work and future needs are clearly documented.</li></ul>Success MetricsSuccess in this role will be measured by:<ul><li>Daily car count and completed job volume.</li><li>Average repair order value.</li><li>Closing ratio, with a target of 60% or higher.</li><li>Technician productivity support.</li><li>Reduced idle time and workflow delays.</li><li>Accuracy of repair orders and documentation.</li><li>Mobile job readiness before dispatch.</li><li>Customer satisfaction, repeat business, and communication quality.</li><li>Timely follow-up on declined work and open estimates.</li></ul>Qualifications<ul><li>Experience as a Service Advisor, Dispatcher, Service Writer, or similar automotive role preferred.</li><li>Strong communication and customer service skills.</li><li>Sales ability and comfort presenting estimates.</li><li>Ability to manage multiple workflows at once.</li><li>Comfortable ordering parts and coordinating repairs.</li><li>Basic understanding of electrical diagnostics preferred.</li><li>Experience with shop management software required.</li><li>Strong attention to detail.</li><li>Ability to work with urgency and accuracy in a fast-paced environment.</li><li>Professional, calm, and clear under pressure.</li></ul>Ideal CandidateThe right person for this role is someone who:<ul><li>Takes ownership without needing to be micromanaged.</li><li>Communicates early, clearly, and often.</li><li>Keeps technicians producing instead of waiting.</li><li>Understands that every job needs a next step.</li><li>Is comfortable switching between phones, front counter, software, technicians, and customers.</li><li>Can sell recommended work without being pushy.</li><li>Values documentation and accuracy.</li><li>Has a strong sense of urgency.</li><li>Can bring calm and order to a busy shop environment.</li></ul>CompensationCompensation includes a base salary based on experience, with performance incentives tied to:<ul><li>Sales revenue.</li><li>Average repair order.</li><li>Job volume.</li><li>Workflow efficiency.</li><li>Closing ratio.</li><li>Customer satisfaction and follow-up execution.</li></ul>Work EnvironmentThis is a fast-paced diagnostic and repair shop with a high level of customer, technician, and phone communication. The role requires frequent switching between front counter responsibilities, inbound calls, estimate building, parts coordination, repair order updates, mobile dispatch, and workflow control.Core Expectations<ul><li>Control workflow. Do not simply react to it.</li><li>Communicate early and clearly.</li><li>Keep technicians producing.</li><li>Ensure every job is properly set up before work begins.</li><li>Keep customers informed.</li><li>Document thoroughly.</li><li>Operate with urgency and accuracy.</li><li>Protect the customer experience and the company&rsquo;s reputation.</li></ul>Job Type: Full-timePay: $50,000.00 - $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>Health insurance</li></ul>Experience:<ul><li>automotive service: 2 years (Preferred)</li><li>customer service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Service Advisor / Dispatcher (Front of House + Mobile Coordination)

Lathrop GPM

<div>Description:

The Tier II Help Desk Specialist plays a critical role in maintaining the firm&rsquo;s productivity, security, and operational efficiency. This position serves as a key resource for resolving complex technical issues and partners with attorneys and staff to enhance the overall technology experience.
The role extends beyond ticket resolution to include identifying trends, preventing recurring issues, and contributing to continuous improvements in how technology support is delivered across the firm.
DUTIES AND RESPONSIBILITIES
End User Support<ul><li>Establish positive working relationships with office personnel, cultivating and contributing to an environment of exceptional customer service.</li><li>Provide exceptional customer service via phone, remote tools, and in person, ensuring minimal disruption to attorneys and staff.</li><li>Exercise independent judgment in diagnosing and resolving advanced technical problems, escalating any incidents for which higher level analysis is required for resolution.</li><li>Serve as the primary escalation point for complex end-user issues and follow-up with Level 3 technology services staff to ensure timely resolution on behalf of end-user.</li><li>Proactively identify, diagnose, and resolve systemic user and application issues to reduce ticket volume and improve overall technology reliability within the firm.</li><li>Assist in the analysis of technology solutions in the firm and prepare appropriate documentation for use of the firm.</li><li>Document all user issues, symptoms and relevant information related to the troubleshooting effort and resolution of issue in the incident tracking system.</li><li>Conduct research as appropriate, providing accurate and timely solutions.</li></ul>
Department Support<ul><li>Maintain end-user hardware inventory.</li><li>Prepare hardware for deployment to end users by imaging PC&rsquo;s, configuring the device, and installing additional software.</li><li>Acquire and maintain a highly competent knowledge of relevant products, current support policies and methods of support delivery.</li><li>Participate in growth and development of a central knowledgebase by authoring reusable incident solutions and technical articles on a frequent basis.</li><li>Participate in shift rotation and after-hours on-call responsibilities as part of your mandatory job responsibility, some nights and weekend support required.</li><li>Assist with coordination and troubleshooting of video conference meetings and support of A/V equipment.</li><li>Responsible for the user provisioning and deprovisioning processes, including account creation, access management, and user authentication.</li><li>Must be present in the office a minimum of 3 days per week to assist with on the ground technical needs and troubleshooting.</li><li>Opportunities for travel in support of firm and departmental efforts across all offices.</li></ul>
Requirements:
<ul><li>A minimum of 3 years of relevant experience in a technical support role.</li><li>Associate&rsquo;s degree or an additional 2 years related technical experience.</li><li>Previous desk-side support experience in a professional environment with experience supporting Microsoft Windows and Office platforms is required.</li><li>Law firm or professional services experience is strongly preferred.</li><li>Exceptional customer service and communication skills, capable of interacting with end users across the firm of all experience and technical levels.</li><li>Team-player, highly engaged and passionate about your work; motivated to help others for the benefit of the entire team.</li><li>Excellent time management and project management skills.</li><li>Experience and proficiency with the following applications: Microsoft Windows 11, Microsoft Cloud Applications, Azure, Active Directory, Document Management systems, and proficiency supporting mobile devices with Microsoft Intune.</li><li>Technical certifications preferred. (Ex: CompTIA A+, ITIL, Microsoft Certified Professional (MCP), Network +)</li></ul> 
We celebrate and support diversity and the benefits it brings to our workplaces, clients and communities. We are proud to be an equal opportunity workplace. It is the employment policy and practice of Lathrop GPM to recruit and hire employees without discrimination because of race, color, sex, gender, religion, age, national origin, military status, genetic information, disability, sexual orientation, gender identity or any other status protected by applicable law.
Lathrop GPM LLP offers a competitive compensation and benefits package, and a professional, challenging, yet comfortable working environment. Lathrop GPM does not accept unsolicited resumes from recruiting agencies. Any resume submitted to any employee of Lathrop GPM without prior approval from an HR Manager will be considered unsolicited and the property of Lathrop GPM.
EOE/M/F/D/V NO PHONE CALLS</div>

Help Desk Specialist - Tier II

Explore 30+ Front desk associate in Kansas City this May. Find roles across top companies and apply now to boost your career.