email support specialist | customer service & technical support

help desk support representative (work from home)

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3pp transactional support specialist Jobs in Kansas City

3pp transactional support specialist

chat support associate Jobs in Kansas City

chat support associate

email support specialist | customer service & technical support Jobs in Kansas City

enrollment tech consultant Jobs in Kansas City

enrollment tech consultant

help desk support representative (work from home) Jobs in Kansas City

email support specialist customer service technical support

Accumedradial

<h3>About the role</h3>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.<h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.

Email Support Specialist | Customer Service & Technical Support

Record Retrieval Solutions

We are seeking a detail-oriented and organized Remote Office Assistant to provide administrative support to our distributed team. This fully remote position requires excellent communication skills, self-motivation, and the ability to manage multiple tasks efficiently in a virtual environment.<h3>Key Responsibilities</h3>Administrative Support<ul><li>Manage calendars, schedule appointments, and coordinate virtual meetings across time zones</li><li>Handle email correspondence and respond to inquiries professionally</li><li>Prepare documents, reports, presentations, and spreadsheets</li><li>Maintain digital filing systems and ensure document organization</li><li>Data entry and database management</li></ul>Communication &amp; Coordination<ul><li>Serve as the first point of contact for internal and external communications</li><li>Coordinate with team members, clients, and vendors via email, phone, and video calls</li><li>Facilitate virtual meetings including scheduling, sending invites, and preparing agendas</li><li>Take meeting minutes and distribute action items</li></ul>Operational Tasks<ul><li>Process invoices, expense reports, and basic bookkeeping tasks</li><li>Assist with onboarding new team members (documentation, account setup)</li><li>Manage inventory of office supplies and coordinate deliveries to remote staff</li><li>Support project management activities and track deadlines</li><li>Assist with travel arrangements and itinerary planning</li></ul>Technology &amp; Tools<ul><li>Proficiency with video conferencing platforms (Zoom, Microsoft Teams, Google Meet)</li><li>Manage cloud-based collaboration tools (Google Workspace, Microsoft 365, Slack)</li><li>Troubleshoot basic technical issues and coordinate IT support when needed</li></ul><h3>Required Qualifications</h3><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred)</li><li>1-2 years of administrative or office support experience</li><li>Proven experience working remotely or in a virtual team environment</li><li>Proficiency in Microsoft Office Suite or Google Workspace</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and time management abilities</li><li>Reliable high-speed internet connection and dedicated workspace</li><li>Ability to work independently with minimal supervision</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience with project management tools (Asana, Trello, Monday.com, Notion)</li><li>Familiarity with CRM systems (Salesforce, HubSpot)</li><li>Basic accounting/bookkeeping knowledge</li><li>Social media management experience</li><li>Customer service background</li><li>Multilingual capabilities</li></ul><h3>Required Skills &amp; Attributes</h3>Skill CategorySpecific SkillsTechnicalGoogle Workspace, MS Office, video conferencing, cloud storageCommunicationProfessional writing, active listening, phone etiquetteOrganizationalPrioritization, multitasking, deadline managementSoft SkillsSelf-motivation, problem-solving, discretion, adaptability<h3>Work Environment &amp; Requirements</h3><ul><li>Location: Fully remote (specify timezone requirements if applicable)</li><li>Hours: Full-time (40 hrs/week) / Part-time (specify) / Flexible hours</li><li>Equipment: Company-provided laptop/software or BYOD with stipend</li><li>Internet: Minimum 25 Mbps download / 5 Mbps upload required</li><li>Availability: Core hours [specify, e.g., 9 AM - 5 PM EST] with flexibility</li></ul><h3>Compensation &amp; Benefits</h3><ul><li>Competitive salary range: $[XX,XXX - $XX,XXX] annually (adjust based on location/experience)</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off (PTO) and holidays</li><li>Professional development stipend</li><li>Home office setup allowance</li><li>Flexible scheduling options</li></ul>

Remote Office Assistant

thecpsstore

Remote Data &amp; Customer Service Analyst Company: The CPS Store Location: Remote Employment Type: Full-Time Salary: $58,000 - $125,000 USD per annum Job Overview: The CPS Store is a forward-thinking and dynamic organisation seeking a meticulous and versatile individual to join our team as a Remote Data &amp; Customer Service Analyst. This is a unique, fully remote role that combines the critical functions of data entry, customer service, and data analysis. The ideal candidate will be a self-motivated professional with a keen eye for detail, a passion for helping customers, and an analytical mindset. You will play a vital part in ensuring the accuracy of our data, delivering exceptional customer support, and providing valuable insights that drive our business forward. Key Responsibilities: * Accurately and efficiently input, update, and maintain data within our company databases and systems. * Perform regular data quality checks to ensure accuracy, completeness, and integrity. * Serve as a primary point of contact for customer enquiries, providing timely and professional support via email and other digital channels. * Resolve customer issues with empathy and efficiency, striving to deliver outstanding service and satisfaction. * Collect and analyse data sets to identify trends, patterns, and actionable insights. * Prepare clear and concise reports and dashboards to communicate findings to key stakeholders. * Uphold data confidentiality and adhere to data protection policies at all times. Qualifications: * Proven experience in a data entry, customer service, or data analyst role. * Exceptional attention to detail and a commitment to high standards of accuracy. * Excellent written and verbal communication skills. * Strong interpersonal skills with a customer-focused approach. * Proficiency in Microsoft Office Suite, particularly Excel. * The ability to work independently, manage your own workload, and meet deadlines in a remote environment. * A proactive and analytical approach to problem-solving. * Experience with CRM software and data analysis tools would be considered an advantage. Benefits: * A competitive salary package. * The flexibility and convenience of a fully remote working arrangement. * The opportunity to be part of a supportive and collaborative team. * Opportunities for professional development and growth within the company.

Remote Data Entry Rep/ Remote Customer Service Rep/ Remote Data Analyst

Confidential

Job Overview We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States. The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience. Responsibilities * Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide comprehensive information about products and services. * Troubleshoot technical issues and guide customers through to a resolution. * Meticulously document all customer interactions and update records in our CRM system. * Escalate complex or unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and standards. * Meet and exceed individual and team performance targets. Qualifications * Proven experience in a customer-facing role, ideally within a chat or digital support environment. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Fast and accurate typing abilities. * The ability to multitask, prioritise, and manage time effectively in a dynamic setting. * A high degree of computer literacy and familiarity with CRM systems. * A patient and customer-focused mindset with excellent problem-solving skills. * Strong attention to detail and a commitment to quality. * The ability to work independently while also contributing positively to a team environment.

Chat Support Associate

Schat Communications

Job Overview Schat Communications is seeking a motivated and customer-focused Call Centre Representative to join our remote team. As a leading provider of wireless internet technology for communities across the Eastern Sierra, we are committed to delivering exceptional service and reliable connectivity. This is a fantastic opportunity for an experienced professional to become the first point of contact for our valued customers, providing support and ensuring a positive experience. This role is crucial to our mission of keeping our communities connected. Job Title: Call Center Representative - Remote Location: Michigan City, Indiana, United States (Fully Remote) Employment Type: FULL_TIME Salary: $25 - $100 USD per hour, commensurate with experience. Key Responsibilities As a Call Centre Representative, you will be responsible for managing customer communications and resolving their enquiries efficiently. Your duties will include:  <ul><li>Handling a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Identifying and assessing customers' needs to achieve satisfaction and resolution on the first contact.</li><li>Providing accurate, valid, and complete information by using the right methods and tools.</li><li>Assisting customers with troubleshooting basic technical issues related to their internet service.</li><li>Keeping detailed records of customer interactions, processing customer accounts, and filing documents.</li><li>Escalating unresolved issues to the appropriate internal teams for further investigation.</li><li>Meeting personal and team targets for quality, efficiency, and customer satisfaction.</li></ul>Qualifications and Skills The ideal candidate will possess a strong background in customer service and excellent communication skills. Key qualifications include:  <ul><li>Proven experience in a customer support or call centre role is essential.</li><li>Exceptional verbal and written communication abilities, with strong active listening skills.</li><li>A customer-oriented approach and the ability to adapt and respond to different types of characters.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using CRM systems and other relevant computer software.</li><li>The ability to work independently and manage your time effectively in a remote environment.</li><li>A dedicated, quiet home office space and a reliable, high-speed internet connection are required.</li><li>Experience within the telecommunications or technology sector is highly desirable but not essential.</li></ul> Benefits We value our employees and are pleased to offer a competitive and supportive package, which includes:  <ul><li>A highly competitive hourly wage.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>A collaborative and supportive team culture dedicated to success.</li><li>Opportunities for ongoing professional development and career progression.</li></ul>

Call Center Representative - Remote

Cleveland Clinic

Job Overview We are seeking a dedicated and professional Health Care Appointment Scheduler Specialist to join the world-renowned team at Cleveland Clinic. As a key member of our call centre, you will be the first point of contact for our patients, embodying the principles of cooperation, compassion, and innovation that have defined our organisation since its founding in 1921. Cleveland Clinic is a not-for-profit, multispecialty academic medical centre that integrates clinical and hospital care with research and education, consistently ranked as one of the top hospitals in the United States. This is a full-time position with the flexibility of working either day or night shifts. This role is open to candidates residing in Ohio or Pennsylvania, United States. The successful candidate will play a vital role in ensuring a seamless and positive patient experience from the very first interaction. The offered compensation for this role is between $30 - 75$ USD per hour, dependent on experience and qualifications. Responsibilities  <ul><li>Professionally manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments across various clinical specialities.</li><li>Accurately capture and update patient demographic, insurance, and medical information in our electronic record systems.</li><li>Provide patients with essential information regarding their appointments, including preparation instructions, clinic locations, and necessary documentation.</li><li>Liaise effectively with clinical staff and different departments to ensure coordinated and efficient patient care.</li><li>Address patient enquiries and resolve scheduling conflicts with empathy, patience, and a commitment to service excellence.</li><li>Maintain strict adherence to data protection and patient confidentiality regulations.</li><li>Utilise multiple IT systems simultaneously to manage patient information and scheduling requests.</li></ul>Qualifications  <ul><li>Previous experience in a customer service, call centre, or administrative role, preferably within a healthcare setting.</li><li>Exceptional verbal and written communication skills with a professional and compassionate telephone manner.</li><li>Strong organisational and multitasking abilities, with a keen eye for detail and accuracy.</li><li>Proficiency in using computer systems and the ability to learn new software and scheduling platforms quickly.</li><li>The ability to work effectively both independently and as part of a team in a fast-paced environment.</li><li>A resilient and positive attitude, with a genuine desire to help people.</li><li>A minimum of a high school diploma or equivalent is required.</li></ul> Benefits  <ul><li>Competitive hourly wage and comprehensive benefits package.</li><li>Access to extensive medical, dental, and vision insurance plans.</li><li>Generous paid time off, including holidays and sick leave.</li><li>Opportunities for continuous professional development and career progression within a leading global healthcare organisation.</li><li>Participation in a robust retirement savings plan.</li><li>Access to employee wellness programmes designed to support your health and well-being.</li></ul>

Remote Health Care Project Assistant Specialist (Day or Night)

Withum Wealth Company

Job Overview Withum Wealth Company is seeking a meticulous and self-motivated WFH Data Entry Specialist to join our dedicated team. This is a Full-Time, fully remote position, offering the flexibility to work from home. At Withum, we are guided by "The Withum Way," a philosophy rooted in integrity, trust, and transparency that shapes every aspect of our work. We are committed to delivering a world-class client experience and fostering a culture of meaningful opportunity for our team members. The successful candidate will play a crucial role in maintaining the accuracy and integrity of our data, which is fundamental to our operations and client service. This role offers a competitive hourly rate of $20 - $30 USD per hour. Responsibilities As a Data Entry Specialist, you will be responsible for accurately inputting, updating, and maintaining large volumes of information within our company databases and computer systems. Your primary duties will include: * Accurately entering data from various source documents into the prescribed computer system within time limits. * Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output. * Ensuring the absolute confidentiality of all company and client information. * Generating reports, storing completed work in designated locations, and performing backup operations. * Complying with data integrity and security policies. * Collaborating with the wider team to ensure data consistency and accuracy across all platforms. * Organising and sorting source documents to prepare them for data entry. Qualifications We are looking for a candidate with exceptional attention to detail and a passion for accuracy. The ideal candidate will possess: * Proven experience in a data entry role or a similar position. * Excellent typing speed and accuracy, with a keen eye for detail. * Proficiency in Microsoft Office Suite, particularly MS Excel, and familiarity with data programs. * Strong organisational and time-management skills, with the ability to work independently in a remote environment. * High level of integrity and discretion in handling confidential data. * Excellent written and verbal communication skills. * A minimum of a high school diploma or equivalent. Benefits At Withum Wealth Company, we value our team members and believe in creating a supportive and rewarding work environment. We are pleased to offer: * A competitive hourly wage. * The flexibility and convenience of a fully remote, work-from-home role. * The opportunity to be part of a professional team with a strong, positive culture. * Opportunities for professional growth and development. * A role where your contribution is valued and makes a direct impact on our client experience.

WFH Data Entry Specialist

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