Customer Service Rep

Job Title: Customer Service Rep
Location: North Salem NY
Hourly Pay: $25/hour
Schedule: Full-time

Air Professional Associates is a premier HVAC leader in all things, heating, and cooling. This includes ongoing maintenance, precision repairs, and expert system design & installation. Air Professional's continuous demand has created an opportunity for an HVAC Customer Service Rep for our office in North Salem.

Company Overview:

Key Responsibilities:

• Answer phones, take messages, and greet visitors at the door
• Schedule meetings and techs
• Schedule service calls with customers utilizing our ERP and Outlook calendar systems
• Administrative tasks such as permit filing and customer rebate filings
• Scheduling leads for our salespeople on their calendars

Qualifications:

• Strong organizational skills and attention to detail
• Previous experience in HVAC CSR support preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Excellent communication and follow-up skills
• Ability to manage multiple priorities in a deadline-driven environment

Benefits:

• 100% Major Medical Insurance
• Dental
• Vision
• 401K Plan with Matching Contribution
• PTO

Click here to learn more about Crete United:

https://youtu.be/eArEfojheAc

APA, a Crete United company, is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Women and minorities are encouraged to apply.

Education

Required

High School Diploma OR GED