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Emergingmeasurements

<div>Customer Service Representative — Job Description</div><div><br /></div><div>About the Role</div><div>We’re looking for a friendly, solutions-focused Customer Service Representative to be the face of our brand. You’ll be the first point of contact for customers and help create positive experiences that keep them coming back.</div><div><br /></div><div>Key Responsibilities</div><div>- Customer Support: Respond to customer inquiries via phone, email, chat, and social media with professionalism and empathy</div><div>- Problem Solving: Troubleshoot issues, process returns/exchanges, and resolve complaints efficiently</div><div>- Product Knowledge: Learn and explain products/services clearly to help customers make informed decisions  </div><div>- Order Management: Assist with placing orders, tracking shipments, billing questions, and account updates</div><div>- Documentation: Log all interactions in CRM and track trends to improve service</div><div>- Teamwork: Collaborate with sales, tech, and operations teams to ensure smooth customer experiences</div><div><br /></div><div>What We’re Looking For</div><div>- Experience: 1+ years in customer service, call center, or retail preferred</div><div>- Communication: Excellent verbal and written communication skills. Friendly, patient, and clear</div><div>- Skills: Strong problem-solving, multitasking, and conflict resolution skills</div><div>- Tech: Comfortable with CRM tools, ticketing systems, and Microsoft/Google Workspace</div><div>- Attitude: Positive energy, accountability, and a genuine desire to help people</div><div>- Availability: Ability to work flexible hours including weekends/holidays if needed</div><div><br /></div><div>Nice to Have</div><div>- Bilingual skills</div><div>- Experience in [e-commerce / SaaS / retail / etc.]</div><div>- Knowledge of KPIs like CSAT, NPS, and response time</div><div><br /></div><div>What We Offer</div><div>- Competitive pay + benefits</div><div>- Growth opportunities and training</div><div>- Supportive team culture</div>

<p><strong>Job Title:</strong> <strong>Customer Service Representative</strong><br><br><strong>Company:</strong> Emerging Measurements Company (EMCO)<br><strong>Location:</strong> <strong>Los Angeles, California, United States</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Salary:</strong> <strong>$35,900 - $48,900 per annum</strong><br><br><strong>Job Overview</strong><br>Emerging Measurements Company (EMCO) is a leading high-tech small business that specialises in remote thermometry, laser-induced luminescence, and fibre optic diagnostics. We provide specialised tools and software to improve system performance, efficiency, and safety for an elite portfolio of clients, including NASA, the U.S. Air Force, the Department of Energy (DOE), and General Electric (GE).<br><br>We are seeking a highly professional and articulate Customer Service Representative to join our team in Los Angeles. The ideal candidate will be the first point of contact for our valued clients, providing outstanding support and ensuring a seamless customer experience. This role is crucial for maintaining our reputation for excellence and for building strong, lasting relationships with key partners in government, industrial, and biomedical research sectors.<br><br><strong>Responsibilities</strong><br>- Serve as the primary point of contact for all client enquiries, responding professionally via email, telephone, and other communication platforms.<br>- Provide clear and accurate information on EMCO’s specialised products, including the Phosphor Thermometry LabKit and the EXP luminescence time decay software package.<br>- Manage and resolve customer issues efficiently, escalating complex technical queries to the relevant engineering and research teams when necessary.<br>- Process customer orders, requests, and applications with a high degree of accuracy and attention to detail.<br>- Maintain meticulous records of all client interactions and transactions within our customer relationship management (CRM) system.<br>- Actively gather and document customer feedback to contribute to the continuous improvement of our products and services.<br>- Foster positive, long-term relationships with our high-profile client base to ensure their continued satisfaction and loyalty.<br><br><strong>Qualifications</strong><br>- Proven experience in a customer service or client support role, ideally within a technical, scientific, or B2B environment.<br>- Exceptional verbal and written communication skills, with a professional and engaging telephone manner.<br>- Strong analytical and problem-solving skills, with the ability to handle enquiries logically and calmly.<br>- The capacity to grasp and articulate complex technical information to both technical and non-technical audiences.<br>- Excellent organisational skills and a keen eye for detail.<br>- Proficiency in using standard office software and experience with CRM systems.<br>- A demonstrable interest or educational background in science, technology, or engineering is highly desirable.<br>- Must be eligible to work in the United States.</p>

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