Customer Service Rep (Females Only in Lahore)

We are seeking a friendly, detail-oriented, and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience. This role requires excellent communication skills, patience, and the ability to work well under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints in a timely and professional manner.
• Process orders, forms, applications, and requests.
• Maintain customer records and update account information.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with other departments to address customer needs.
• Stay informed about company products, services, promotions, and procedures.
• Identify and report recurring issues or process improvements to management.

Qualifications & Skills:

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Proven experience in a customer service or client support role.
• Strong communication, active listening, and problem-solving skills.
• Ability to remain calm and professional in stressful situations.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite; experience with CRM systems is an advantage.
• Positive attitude and a willingness to go the extra mile for customers.

Work Environment & Benefits:

• Competitive salary with potential for bonuses. (70k PKR to 100k PKR)
• Comprehensive training and development programs.
• Supportive, team-oriented work culture.
• Opportunities for career growth and advancement.

Job Type: Full-time

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person