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Customer Service Rep. (Manufacturing)

ABOUT AIRTECH:

Airtech is a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacturing of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components.

JOB SUMMARY:

The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.

ESSENTIAL RESPONSIBILITIES:

The primary responsibility is to deliver excellent service to all customers.
Supply product pricing, availability, and lead times within predefined criteria.
Manage a Customer Portfolio of diverse domestic and/or international accounts.
Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
Manage order changes, adjustments, cancellations, credits, and return authorizations.
Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
Assist Shipping and Logistics teams with domestic and international order fulfillment.
Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
Perform additional tasks and responsibilities as given by the supervisor.