Customer Service Rep - ODS

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities:

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Connectivity Requirements

• Internet Service Type: Cable or Broadband (Recommended: Fiber)
• Network Firewall on the Internet Connection (typically provided by the ISP)
• Connection Type: Wired to ISP Modem
• Latency to Florida or Tennessee Data Centers / Ping: < 30ms
• Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
• Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
• Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.

Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace

Requirements:

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Responsibilities:

• Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system
• Document calls, entering customer orders in computerized record keeping system
• Verify and update customer demographic information
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Connectivity Requirements

• Internet Service Type: Cable or Broadband (Recommended: Fiber)
• Network Firewall on the Internet Connection (typically provided by the ISP)
• Connection Type: Wired to ISP Modem
• Latency to Florida or Tennessee Data Centers / Ping: < 30ms
• Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps)
• Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
• Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.

Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace