Customer Service Representative

About Us:
We are looking for a professional and dedicated Customer Service Representative to join our team. This position requires an individual who excels in providing outstanding customer service, can handle in-person meetings with clients in office premises, and resolves issues promptly and efficiently. If you have strong communication skills and the ability to thrive in a fast-paced environment, we would love to hear from you!

Key Responsibilities:

• Responding to customer inquiries via phone, email, and live chat
• Meeting clients in person to address and resolve issues
• Providing effective solutions and troubleshooting customer problems in a timely manner
• Maintaining a high level of professionalism and courtesy in all customer interactions
• Collaborating with internal teams to ensure customer satisfaction and swift issue resolution
• Managing and updating customer accounts and records

Requirements:

• Minimum 2 years of experience in a customer service role
• Proficient in using Microsoft Outlook and other office tools
• Bachelor’s degree required
• Strong verbal and written communication skills in English
• Ability to meet clients in person and provide face-to-face support in office premises
• Excellent problem-solving and conflict-resolution skills
• Ability to work well under pressure and handle multiple tasks effectively
• A professional and courteous attitude with excellent interpersonal skills

Job Type: Full-time

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person