Customer Service Representative

Bachelor’s degree or equivalent qualification.

1–3 years of experience in international customer support or BPO environment.

Excellent communication skills in English (additional languages are a plus).

Strong problem-solving ability and customer empathy.

Proficiency in using CRM systems and support tools.

Willingness to work in rotational shifts, including nights and weekends.

Responsibilities

• Provide deep knowledge and expertise in the designated subject area.
• Guide and inform project planning, ensuring alignment with best practices.
• Ensure high-quality outcomes by reviewing and validating project deliverables.
• Act as a mentor and resource for team members, sharing knowledge and fostering development.
• Collaborate with cross-functional teams to achieve project goals.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Extensive experience and expertise in the specific subject area.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven ability to guide and mentor team members.
• Experience in project planning and execution.
• Strong attention to detail and commitment to high-quality outcomes.