Customer Service Representative

We are urgently hiring for Customer Service Representative ( male candidates will be preferred )

Responsibilities:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and skills:

• Education: Graduation
• 1 Year of Proven customer support experience or experience as a Client Service Representative.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Budget: 35k-40K

Working Days: Monday to Saturday

Shifts: 10am-7pm, 11am-8pm,

Location: Hyderabad

Job Type: Full-time

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person