Customer Service Representative

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We’re here to better our world with biology.

Tasks and responsibilities

• Order Handling & Processing

Manage Customer interface to receive orders, its changes and provide timely order confirmation.

Process the order in SAP system.

Follow QMS and SOP.

• Order Coordination

Coordinate with the logistics, warehouse, planner, Sales, finance and relevant stakeholders in Novonesis

to ensure the order is taken care until the invoicing & delivery.

• Service Complaint Handling

Receive and align with relevant stakeholders for resolution.

Support in goods return, credit memo/ debit memo if any.

• Digitization Journey for O2C process

Co-ordinate and work with Global teams to implement digitization initiavties in India.

Explore the opportunities for digitization for India specific Customer needs.

• Compliance and Global projects

Compliance with QMS, Food safety, GMP standards and operating procedures in line with Novonesis India and global standard.

Collaboration with global and regional stakeholders

Basic Qualifications

Bachelor’s Degree with 3-5 years of relevant work experience.

• Good communication skills in English in a multi-cultural environment.

• Working in SAP environment is must.

Reporting lines

Custome Service Manager

Candidate profile

Candidate should have

• Knowledge and hands on experience in handling Customer service profile.

• Experience in working with global teams and stakeholders.

• Team player with high motivation and engagement

Challenges in position

• Ensuring every time ‘Customers at the core’. Maintain Agility and pro-active communication on Customer requirements.

• Unlocking your passion by implementing new Digital technologies, processes, Improvements to give enhanced experience to the Customers

Language of job advertisement (English default)

English

Could our purpose be yours? Then apply today!

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com

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At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.