Customer Service Representative

ey Responsibilities:

• Respond promptly to customer queries via phone, email, chat, or in person.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues effectively within defined timelines.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Maintain records of customer interactions, feedback, and transactions.
• Follow up with customers to ensure satisfaction and issue resolution.
• Collaborate with internal teams (Sales, Logistics, Accounts, etc.) to enhance the overall customer experience.
• Identify trends in customer interactions and suggest process improvements.
• Meet performance targets for response time, resolution, and customer satisfaction.

Required Skills & Qualifications:

• Bachelor’s degree in any discipline (Business Administration preferred).
• 1–2 years of experience in customer support, service, or a related field.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in CRM tools and MS Office applications.
• Ability to multitask, stay organized, and work under pressure.
• Positive attitude and a strong sense of ownership.

Job Type: Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person