Customer Service Representative

Job Description:

Copart Muscat Auctions LLC is seeking a proactive and customer-focused Customer Service Representative to join our team in Oman. The ideal candidate will play a key role in supporting members, handling auction-related inquiries, and ensuring an exceptional customer experience throughout the vehicle auction process.

This position is open only to Omani nationals, and Urdu-speaking candidates will be considered an added advantage.

Key Responsibilities:

· Provide professional support to members through calls, emails, and in-person inquiries.

· Handle post-sale processes including vehicle collection and vehicle release coordination and documentation.

· Resolve customer concerns efficiently while maintaining a professional and courteous attitude.

· Update member records accurately in the system and maintain confidentiality of all information.

· Support the operations and auction teams as needed to ensure a seamless customer journey.

· Ensure compliance with company policies, procedures, and service quality standards.

Requirements:

· Omani national (mandatory).

· High school diploma or equivalent; Bachelor’s degree preferred.

· Minimum of 1–2 years of experience in customer service, preferably in the automotive or auction industry.

· Excellent communication and interpersonal skills.

· Strong computer skills and familiarity with MS Office applications.

· Ability to multitask and work in a fast-paced, customer-oriented environment.

· Fluency in English is required; Urdu language proficiency will be an added advantage

Preferred Skills:

· Prior experience in an auto auction or automotive service environment.

· Knowledge of vehicle documentation and ownership transfer processes.

· Ability to handle challenging situations with professionalism and empathy

Compensation & Benefits:

· Competitive salary based on experience.

· Medical insurance and employment benefits as per Omani labour law.