Customer Service Representative

Key Responsibilities:

• Handle customer inquiries and bookings via phone, email, and in-person.
• Ensure accurate input of booking details into the system and provide confirmation to customers.

1. Upselling and Cross-Selling
   • Promote additional services and upgrades to customers, such as extended rental hours or premium packages.
   • Suggest complementary experiences to enhance customer satisfaction and revenue.
2. On-Site Customer Support
   • Greet customers upon arrival at the boat, confirm bookings, and collect any outstanding payments.
   • Provide customers with a brief overview of safety protocols and boat features.
3. Boat Preparation and Inspection
   • Inspect the boat before departure to ensure it is clean, well-maintained, and ready for the customer.
   • Address any issues or discrepancies with the boat owner or maintenance team promptly.
4. Customer Relations
   • Act as the primary point of contact for customers during their rental period.
   • Resolve any customer concerns or complaints professionally and efficiently.
5. Administrative Tasks
   • Maintain accurate records of bookings, payments, and customer feedback.
   • Assist with daily reports and operational documentation.

Qualifications and Skills:

• Previous experience in customer service, hospitality, or the boating industry is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Proficiency in English (Arabic or other languages is a plus).
• Familiarity with Dubai s tourism and boating industry is an advantage.

What We Offer:

• Competitive salary package.
• Opportunities for growth within a dynamic and expanding company.
• A vibrant and supportive work environment.