Customer Service Representative

ob description:

The Customer Service Representative is responsible for providing excellent customer service by handling inquiries, resolving complaints, processing orders, and ensuring customer satisfaction. The role requires strong communication skills, empathy, and attention to detail to maintain positive customer relationships and uphold company values.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Handle and resolve customer complaints or escalate issues to the appropriate department.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records and update account information in the CRM system.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Identify opportunities to upsell or cross-sell products/services where appropriate.
• Collaborate with internal teams (sales, logistics, technical support) to ensure smooth service delivery.
• Meet or exceed individual and team performance metrics (e.g., response time, resolution rate, satisfaction score).
• Stay updated on product knowledge, company policies, and customer service best practices.

Qualifications & Skills:

• Education: High school diploma or equivalent (Bachelor’s degree preferred).
• Experience: 1–3 years of experience in customer service or related roles.
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer literacy (CRM systems, Microsoft Office, chat tools).
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, patience, and empathy toward customers.

Job Type: Full-time

Location: DHA Phase 8

Job Type: Full-time

Pay: Rs45,000.00 - Rs65,000.00 per month

Work Location: In person