Customer Service Representative

Job Title: Customer Service Representative

Company: Golden Key Car Rental

Location: UAE, Dubai, Airport Road, Al Garhoud

About Us:

At Golden Key Car Rental, we pride ourselves on delivering exceptional customer service. We are seeking a highly skilled Customer Service Representative to join our team and help us maintain our reputation for outstanding service.

Role Overview:

The Customer Service Representative will be responsible for managing inbound and outbound phone calls, handling email requests, and interacting with customers face-to-face. This role demands a friendly, helpful approach, with a focus on resolving issues efficiently and promoting a customer-first mentality.

Key Responsibilities:

• Handle inbound and outbound phone calls, emails, and face-to-face interactions professionally and courteously.
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Address customer inquiries and concerns promptly, providing clear and accurate information.
• Resolve customer issues with a solutions-oriented mindset, ensuring a positive experience.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Promote and upsell company products and services as opportunities arise.
• Maintain a high level of product knowledge to effectively assist customers.
• Document customer interactions and feedback to support continuous improvement.
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Qualifications:

• Arabic speaker and know English as a second language
• Organization
• Time management
• Clear verbal and written
• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Educational background in business, marketing, or finance
• Ability to think quickly and resolve issues effectively.
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Sales experience is a plus.
• Proficient in using computer systems and programs.
• A customer-first attitude and a commitment to providing exceptional service.

Salary expectations:

2500 AED monthly

Why Join Us:

As a General Manager at Golden Key Car Rental, you will be a key player in reinforcing our reputation for excellence. If you are a quick learner with a passion for helping others and a knack for problem-solving, we would love to hear from you.

How to Apply:

Please submit your resume and a cover letter outlining your experience and suitability for the role to hala@gkcarrental.ae

Job Type: Full-time