Customer Service Representative

This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts.

Opening Procedures:

• Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture
• Note and keep record of classroom and technology issues

Duties:

• Assist students and instructors with printing, copying, and audio/video equipment
• Answer questions regarding Continuing Education and the university via telephone or in-person
• Check on classes in session and provide assistance as needed
• Enroll students in requested courses via PeopleSoft and the university intranet
• Maintain and resupply inventory in classrooms and print rooms
• Assist other departments within Continuing Education as requested
• Other duties as assigned

Closing Procedures:

• Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs
• Turn off lights and lock computer labs
• Sweep building for students before exiting building and ensuring exterior doors are

locked

This job description is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications required of employees assigned
to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Customer Service Representative, II: Requires at least 1 year of related experience.

High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.