Customer Service Representative

Key Responsibilities:

• Responding to customer inquiries via phone, email, or other communication channels.
• Handling complaints and resolving issues promptly and professionally.
• Providing customers with support and guidance regarding the company’s products or services.
• Entering and updating customer information in the CRM system.
• Following up with customers after service delivery to ensure full satisfaction.
• Promoting relevant offers or services when appropriate.
• Coordinating with other departments to improve the overall customer experience.
• Adhering to company policies and quality standards in customer service.

Required Skills and Qualifications:

• A university degree or diploma in Business Administration, Marketing, or a related field.
• At least 1 year of experience in customer service (preferably in call centers or service-based industries).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to work under pressure and within a team environment.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in Arabic and English (additional languages are a plus).

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month

Experience:

• Customer Service: 3 years (Preferred)

Language:

• English and Arabic (Preferred)