Customer Service Representative

SOUTHWEST SPECIALTY FOOD INC

Southwest Specialty Food Inc. is a trusted food manufacturer known for quality products and excellent customer service. We offer a fast-paced, friendly workplace where employees are valued and can grow.

Job Description

We are looking for an energetic, customer-focused individual to join our team as a Content Creator and Customer Service Associate. This role combines traditional customer service responsibilities with creative digital content creation. You will serve as a key point of contact for both retail and wholesale customers while also helping to build our online presence by creating engaging social media posts and videos that highlight our products and brand.

Job Scope:

In this role, you’ll handle administrative tasks such as answering phones, taking retail and wholesale orders, processing transactions, and assisting with Gift Shop services. You’ll also create and manage content for social media, including photos, videos, and posts that promote our products and events. Working with the team, you’ll help maintain a consistent social media calendar, engage with followers, and support overall brand awareness. This role is perfect for someone who’s friendly, creative, and passionate about customer service and digital marketing.

Essential Duties:

· Maintain and builds customer relationships and accounts

· Answer incoming calls for customer service with friendliness and professionalism

· Create and schedule posts, reels, and stores across social media platforms

· Order processing & data entry

· 60 Outbound sales calls to current business accounts

· Resolution of any customer issues

· Greets and assists customers in Gift Shop POS

· Cash & credit card sales

· Light filing, faxing & other office duties

· Additional duties as required or assigned

Skills & Abilities

· Ability to type 45 wpm

· Must be able to communicate clearly by telephone and email

· Proven experience in social media management or digital marketing

· Social media familiarity (posts, stories, engagement)

· Problem-Solving Abilities

· Attention to Detail and Accuracy

Southwest Specialty Food, Inc. is an Equal Employment Opportunity/Affirmative Action/Drug free/ Smoke free workplace that requires background checks

Employment type: full-time

Schedule: Mon-Fri 8:30am-5pm

Customer service representative, inbound/outbound call center, sales rep, customer coordinator, client services, sales & retail

Pay: From $16.25 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• What experience do you have in sales and customer service? (Please note: experience in retail and fast food settings does not meet the requirements for this role.)
• What other language besides English are you fluent in?
• What experience do you have making outbound calls in an office setting?
• Are you comfortable making 60 outbound calls daily?
• What is your experience using social media and how comfortable are you using all social media platforms?
• How soon can you start?
• What is your address?

Work Location: In person