Customer Service Representative

This position is responsible for execution of shipments of monthly/yearly planned forecast of Can-Stock and providing a high level of customer satisfaction and services through a close working relation with internal and external stakeholders.

• Ensuring the shipment and delivery of sales target as per annual plans.
• Monthly forecast management coordination and support alignment with internal stakeholders. Follow up with customers for POs to support the forecast.
• Conduct order management (order input, production/inventory control) and analysis of demand, supply, inventory etc. Liaise with technical teams and regional production teams to ensure correct process routings etc.
• Handling export documentation, which includes LC documentation. Communicating documents to the customer and banks ( if required)
• Weekly delivery and shipping schedule update to customers
• Act as a first responder to customers’ needs to achieve a high level of customer satisfaction.
• Preparation of monthly reports to customers & MIS reports for management.

Qualification and experience.

· Bachelor’s degree and above in international business.

· Fundamental knowledge of International trading terms and LC documentation

· Team player and ability to work in a multicultural environment.

· Attention to details & a team player . Should be a quick learner and able to manage time effectively.

· Good communication and interpersonal skills with various stakeholders. Good command of English in both written and spoken form

· Proficient in MS Office programs. Basic knowledge of ERP working.

· Positive mindset and ability to work with Commercial and Technical stakeholders across various levels at customer locations and internally within Novelis. Problem solving approach needed to resolve issues.

· Minimum 3-5 years of experience in Commercial, Customer service, Operational or Financial roles