Qureos Mentor

TXM Solutions

<div>
 
 Commercial Manager
 
 
 Department: Commercial
 
 
 Reporting to: Director / Commercial Director
 
 
 
 
 
 Position Overview
 
 
 
 
 
 Responsible for overseeing all commercial aspects of post-contract project execution,
 
 
 including cost control, contract administration, payment applications, subcontractor
 
 
 certifications, variation management, and commercial reporting. Ensures financial integrity
 
 
 and contractual compliance across all projects.
 
 
 
 
 
 Core Job Functions
 
 
 &bull; Contract Administration: Manage contract obligations, variations, claims, and commercial
 
 
 correspondence.
 
 
 &bull; Cost Monitoring: Track project budgets, forecast expenditures, and identify cost-saving
 
 
 opportunities.
 
 
 &bull; Valuations: Prepare and certify interim and final payment applications for clients and
 
 
 subcontractors.
 
 
 &bull; Claims Management: Lead negotiation and resolution of claims, ensuring ,timely and
 
 
 commercially sound outcomes.
 
 
 &bull; Final Account Preparation: Reconcile and close out project accounts with clients and
 
 
 subcontractors.
 
 
 &bull; Reporting: Deliver accurate commercial reports, cost-to-complete forecasts, and financial
 
 
 dashboards.
 
 
 &bull; Collaboration: Interface with project teams, procurement, finance, and legal to ensure
 
 
 commercial alignment.
 
 
 
 
 
 Selection Requirements
 
 
 &bull; Appointment at the discretion of Senior Management.
 
 
 &bull; Degree in Quantity Surveying, Construction Economics, or related MEP field.
 
 
 &bull; Minimum 5 years of commercial management experience in the construction sector.
 
 
 
 
 
 Core Values
 
 
 &bull; Prioritize health and safety in all commercial operations.
 
 
 &bull; Uphold respect, integrity, and professionalism in all dealings.
 
 
 &bull; Communicate clearly and effectively with internal and external stakeholders.
 
 
 &bull; Foster teamwork and build trust-based relationships.
 
 
 &bull; Honor commitments and deliver results with accountability.
 
 
 &bull; Demonstrate initiative, ownership, and continuous improvement.
 
 
 &bull; Maintain high standards in documentation, reporting, and conduct.
 
 
 &bull; Engage in personal development and contribute to team growth.
 
 
 
 
 
 KPI&rsquo;s &amp; BSC
 
 
 &bull; Manage inspection-related commercial deliverables.
 
 
 &bull; Monitor monthly cost per inspection and cost recovery.
 
 
 &bull; Maintain accurate commercial documentation and records.
 
 
 &bull; Control and report on commercial variables and risk exposure.
 
 
 &bull; Align QA/QC, planning, and HSE requirements with commercial objectives.
 
 
 &bull; Exhibit leadership traits including integrity, courage, and strategic alignment.
 
 
 &bull; Demonstrate strong commercial acumen, MEP understanding, and delivery focus.
 
 
 Duties &amp; Responsibilities
 
 
 Commercial Oversight
 
 
 &bull; Lead all commercial activities in accordance with company policy.
 
 
 &bull; Ensure ,timely submission of payment applications and compliance with contract terms.
 
 
 &bull; Maintain variation logs, cost reports, and commercial registers.
 
 
 &bull; Provide guidance on resolving commercial discrepancies and disputes.
 
 
 &bull; Implement commercial controls and assurance procedures.
 
 
 Human Resource Interface
 
 
 &bull; Support commercial team performance, motivation, and discipline.
 
 
 &bull; Ensure compliance with labor cost controls and commercial HR policies.
 
 
 &bull; Participate in safety and performance reviews with site teams.
 
 
 &bull; Promote commercial awareness and training across project teams.
 
 
 
</div>

Commercial Manager

<div>
 
 
 JOB SPECIFICATION: CLIENT RELATIONS MANAGER
 
 
 
 
 
 
 
 JOB SUMMARY:
 
 
 
 The Client Relations Manager will be responsible for managing the internal complaints department and serve as a liaison between the regulators, clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients&rsquo; needs by creating, nurturing, and maintaining strong positive relationships between Banxso, the regulators and its clients addressing their queries and concerns promptly and effectively.
 
 
 
 
 
 This role plays a critical role to ensure full client satisfaction by delivering exceptional customer service. This role requires a person to deal with the regulator and clients from the beginning of their concern or enquiry; to know how to fully investigate, assess and address the client&rsquo;s concerns and inquiries from start to finish (resolution) is crucial.
 
 
 This person should always be promoting Banxso, by fostering a culture of continuous improvement, increasing client loyalty, long term business success and trust in the Banxso brand which is essential to our reputation and growth.
 
 
 
 
 
 
 Key Duties and Responsibilities, including but not limited to:
 
 
 
 
 
 
 
 Complaints Handling:
 
 Receive, review, and investigate customer complaints promptly by collaborating with the complaints teams and relevant departments to gather information and insights for complaint resolution by ensuring timely and accurate responses to customers, keeping them informed throughout the resolution process.
 
 
 
 
 
 
 Process Improvement:
 
 Identify patterns and trends in customer complaints to improve overall service delivery by working closely with the client relations officers and other departments to address systemic issues contributing to complaints, developing, and implementing improvements to prevent future complaints.
 
 
 
 
 
 
 Team Leadership:
 
 Supervise and lead a team of client relations officers by providing training and guidance to team members on effective complaint handling and monitoring team performance, ensuring adherence to established processes and standards.
 
 
 
 
 
 
 Compliance and Documentation:
 
 Ensure compliance with relevant regulations, regulators, and internal policies in the complaints resolution process by maintaining accurate and comprehensive records of all complaints and their resolutions, preparing reports for management, summarizing complaint data, and highlighting areas for improvement and recommendations.
 
 
 
 
 
 
 Customer Communication:
 
 Develop and maintain communication channels to keep customers informed about the status of their complaints and implement strategies to enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Collaboration:
 
 Work closely with other departments, such as legal, compliance, customer support, quality control, onboarding sales and retentions to address root causes of complaints, participating in cross-functional teams to implement process improvements and enhance overall customer experience.
 
 
 
 
 
 
 QUALIFICATIONS AND SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in LLB
 </li>
 <li>
 Admitted attorney (preferably)
 </li>
 <li>
 Must be able to draft legal correspondence.
 </li>
 <li>
 Must be deadline driven and outcome orientated.
 </li>
 <li>
 Proven experience in a complaints management role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Familiarity with relevant industry regulations and best practices.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Proficiency in using complaint management software and other relevant tools.
 </li>
 </ul>
 
 
</div>

Client Relationship Manager

<div>
 
 Construction Manager - Dubai
 
 
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 We are seeking a seasoned and proactive Construction Manager to join our client's dynamic Operations team in Dubai. This critical role reports to the Project Director / Sr Project Manager and is focused on ensuring the successful delivery of high-quality construction projects.
 
 
 
 
 
 
 
 
 Key Role &amp; Responsibilities
 
 
 
 
 
 The core purpose of this role is to manage all production and associated functions on-site. You will be the central point of contact for project delivery and control, with key accountabilities including:
 
 
 
 
 <ul>
 <li>
 Programme Management: Plan, coordinate, and review the progress of the Construction programme, taking necessary corrective action to meet, and where possible, exceed the client&rsquo;s expectation.
 </li>
 <li>
 Resource Planning: Determine resource requirements for works, including defining future personnel needs.
 </li>
 <li>
 Sub-Contractor Coordination: Ensure, through progress meetings, that all sub-contractors have all the necessary resources and information to deliver the programme of work.
 </li>
 <li>
 Compliance &amp; Quality: Ensure strict compliance with the contract drawings and specifications, together with the Employer&rsquo;s requirements and contractors proposals.
 </li>
 <li>
 Commercial Liaison: Proactively liaise with the Commercial function to monitor and review the preliminary contract costs against actual costs and delivery.
 </li>
 <li>
 Progress Monitoring: Collaborate with the Planning function to monitor and review project progress against the agreed timetable.
 </li>
 <li>
 Safety &amp; Environment: Accountable for ensuring that all relevant safety, quality and environmental procedures, instructions and controls are adhered to.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 Minimum Requirements
 
 <ul>
 <li>
 Education: Bachelor/Diploma in Civil/MEP Engineering.
 </li>
 <li>
 Industry Experience: Proven experience in the relevant industry.
 </li>
 <li>
 Professional Experience: A minimum of 7 years&rsquo; experience OR be a fully qualified professional with a minimum of 2 years PQE (Post-Qualification Experience) with an Intermediate Level Qualification.
 </li>
 </ul>
 
 
 
 
 Required Behavioural Competencies
 
 
 
 
 
 We are looking for a leader who excels in the following areas:
 
 <ul>
 <li>
 Delighting our customers
 </li>
 <li>
 Working across boundaries
 </li>
 <li>
 Managing Complexity
 </li>
 <li>
 Influencing Others
 </li>
 <li>
 Taking Initiative
 </li>
 <li>
 Driving for Results
 </li>
 <li>
 Engaging Leadership
 </li>
 <li>
 Situational Adaptability
 </li>
 </ul>
</div>

Construction Manager

Head of Quality - Construction Dubai, UAE We are seeking an experienced Head of Quality to lead all Quality Assurance (QA) and Quality Control (QC) functions across our construction projects. This role is pivotal in ensuring projects meet ISO standards, achieve "Right First Time" delivery, and drive operational excellence through quality leadership and continuous improvement.Location: DubaiDepartment: Operations / QualityReports To: Operations Director Role Overview The Head of Quality will establish, implement, and oversee quality management systems across all construction activities. You'll ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards while promoting a culture of excellence, minimizing material wastage, and maintaining the highest construction quality standards. Key Responsibilities <ul><li>Develop and enforce construction quality standards aligned with ISO and industry best practices.</li><li>Conduct regular QA/QC site audits and ensure timely closure of non-conformances.</li><li>Manage and monitor performance of quality consultants and contractors.</li><li>Lead corrective and preventive actions (CAPA) to eliminate recurring issues.</li><li>Drive continuous improvement and cost-efficiency initiatives.</li><li>Ensure 100% compliance with client and regulatory inspections.</li><li>Lead, mentor, and train QA/QC teams to maintain a "Right First Time" culture.</li></ul> Requirements <ul><li>Bachelor's or Master's degree in Quality Management, Civil Engineering, or a related field.</li><li>10-15 years of proven QA/QC management experience in large-scale construction projects.</li><li>Strong knowledge of ISO 9001, 14001, and 45001 standards.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Proficiency in MS Office and quality management software.</li></ul> Seniority level Not Applicable Employment type Full-time Job function Quality Assurance and Management Industries Construction

Quality Lead

Join TXM Solutions and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

TXM Solutions

ABOUT_COMPANY

Commercial Manager

Client Relationship Manager

Construction Manager

Quality Lead

Commercial Manager