Qureos Mentor

TXM Solutions

<div>
 
 A
 
 Document Controller in the Construction Industry
 
 is a key support role responsible for managing all project documentation in compliance with
 
 UAE construction standards
 
 , consultant/client requirements, and ISO procedures.
 
 
 
 
 
 ✅ Role Overview (UAE Construction)
 
 
 In the UAE, Document Controllers work with
 
 main contractors, consultants, developers, and subcontractors
 
 on projects such as
 
 high-rise buildings, villas, infrastructure, MEP, and mega projects
 
 .
 
 
 
 
 
 They ensure all technical and commercial documents are
 
 accurately recorded, updated, and distributed
 
 .
 
 
 
 
 
 🛠 Key Responsibilities
 
 
 📁 Document Control
 
 <ul>
 <li>
 Maintain project documentation using
 
 EDMS
 
 like
 
 Aconex, Procore, Asite, Bentley ProjectWise
 
 </li>
 <li>
 Register, track, and archive incoming &amp; outgoing documents
 </li>
 <li>
 Ensure correct
 
 document numbering, revision control, and status
 
 </li>
 </ul>
 
 
 
 
 📄 Drawings &amp; Submittals
 
 <ul>
 <li>
 Control
 
 IFC drawings, shop drawings, as-built drawings
 
 </li>
 <li>
 Manage
 
 material submittals, method statements, RFIs
 
 </li>
 <li>
 Follow consultant/client approval workflows
 </li>
 </ul>
 
 
 
 
 📤 Transmittals &amp; Tracking
 
 <ul>
 <li>
 Prepare and issue
 
 transmittals
 
 to consultants and clients
 </li>
 <li>
 Track approvals, rejections, and resubmissions
 </li>
 <li>
 Maintain
 
 logs for drawings, submittals, RFIs
 
 </li>
 </ul>
 
 
 
 
 ✅ Compliance &amp; Standards
 
 <ul>
 <li>
 Ensure documentation complies with:
 </li>
 <li>
 Client / Consultant requirements
 </li>
 <li>
 Company
 
 ISO standards (ISO 9001)
 
 </li>
 <li>
 UAE authority approvals (if applicable)
 </li>
 <li>
 Support internal &amp; external audits
 </li>
 </ul>
 
 
 
 
 🤝 Coordination
 
 <ul>
 <li>
 Coordinate with:
 </li>
 <li>
 Project Managers &amp; Engineers
 </li>
 <li>
 Consultants &amp; Clients
 </li>
 <li>
 Site teams &amp; Head Office
 </li>
 </ul>
 
 
 
 
 🧠 Skills &amp; Qualifications
 
 
 ✅ Required Skills
 
 <ul>
 <li>
 Strong knowledge of
 
 construction documentation
 
 </li>
 <li>
 High attention to detail &amp; organizational skills
 </li>
 <li>
 Proficiency in
 
 MS Office (Excel is essential)
 
 </li>
 <li>
 Hands-on experience with
 
 Aconex / Procore
 
 (highly preferred)
 </li>
 <li>
 Ability to work under pressure and tight deadlines
 </li>
 </ul>
 
 
 
 
 ✅ Preferred Qualifications
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s in
 
 Engineering, Administration, or Management
 
 </li>
 <li>
 
 2&ndash;5 years UAE construction experience
 
 (often required)
 </li>
 <li>
 Familiarity with
 
 FIDIC-based projects
 
 (advantage)
 </li>
 <li>
 Immediately available is preferred
 </li>
 </ul>
 
 
</div>

Document Controller

<div>
 
 🌍
 
 We&rsquo;re Hiring: Sales Coordinator (Middle East, Asia, Africa &amp; Australia)
 
 
 
 📍
 
 Location:
 
 Dubai &mdash;
 
 Remote
 
 
 
 🕒
 
 Employment Type:
 
 Full Time
 
 
 ✈️
 
 Travel:
 
 Occasional business travel as required, including 2&ndash;3 visits per year to the UK Office
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a highly organized and proactive
 
 Sales Coordinator
 
 to support our Head of Sales across the Middle East, Asia, Africa &amp; Australia. This role is ideal for someone who thrives in multicultural, fast-paced environment and has strong account management experience on an international scale.
 
 
 
 
 
 ⭐
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Work closely with the
 
 Head of Sales
 
 to drive expansion across assigned regions.
 </li>
 <li>
 Coordinate daily with the
 
 UK and Hong Kong offices
 
 , including Sales Admin, Marketing, Finance, and Operations teams.
 </li>
 <li>
 Liaise with
 
 distributors and retailers
 
 to support tasks related to emails, sales orders, and payments.
 </li>
 <li>
 Assist in identifying, exploring, and following up on new business opportunities to grow market presence.
 </li>
 <li>
 Participate in weekly and monthly sales review meetings.
 </li>
 <li>
 Support efforts to drive the
 
 battery brand
 
 into discount, mass merchant, and convenience channels.
 </li>
 <li>
 Collaborate with internal teams on product setup, pricing, and product information to ensure seamless customer support.
 </li>
 <li>
 Monitor market trends, competitor activities, and emerging opportunities.
 </li>
 <li>
 Coordinate closely with UK and HK logistics teams to ensure smooth and timely order processing.
 </li>
 </ul>
 
 
 
 
 ✔️
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in managing and expanding international customer relationships.
 </li>
 <li>
 Strong
 
 account management
 
 experience, preferably in a global or multicultural environment.
 </li>
 <li>
 Highly organized, adaptable, and efficient in handling diverse internal and external tasks.
 </li>
 <li>
 Excellent
 
 negotiation
 
 , communication, and presentation skills.
 </li>
 <li>
 Proficiency in
 
 Excel
 
 and
 
 PowerPoint
 
 is a must.
 </li>
 <li>
 Strong knowledge of
 
 global shipping terms
 
 ,
 
 import/export processes
 
 , and logistics flows.
 </li>
 <li>
 Industry-related experience is a plus.
 
 (FMCG, Consumer Electronics, Manufacturing)
 
 </li>
 </ul>
 
 
 
 
 🎁
 
 Perks &amp; Benefits
 
 
 
 All benefits are provided as per UAE Labor Law.
 
</div>

Sales Coordinator

<div>
 
 
 Position Overview
 
 
 
 We are seeking a highly experienced and strategic
 
 Complaints Handling &ndash; Legal Advisor
 
 to join our bank&rsquo;s leadership team. This senior position plays a critical role in overseeing all legal and compliance aspects related to customer and merchant complaints across our full suite of payment solutions, including card payments, digital wallets, merchant services, wire transfers, and alternative payment methods.
 
 
 The ideal candidate will have strong expertise in banking compliance, a thorough understanding of regulatory frameworks, and a proven background in managing complex complaint cases within the financial sector. This role requires a proactive professional who ensures full adherence to legal and regulatory requirements while driving process improvements to reduce future risk and enhance customer experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Complaint Management
 
 
 <ul>
 <li>
 Lead the intake, assessment, investigation, and resolution of all client complaints across payment channels.
 </li>
 <li>
 Ensure complaints are addressed within regulatory timelines and in accordance with internal policies as well as the specific requirements of referring financial institutions.
 </li>
 <li>
 Serve as the primary escalation point for complex or high-risk complaint cases.
 </li>
 </ul>
 
 
 Compliance Oversight
 
 
 <ul>
 <li>
 Monitor and enforce compliance with local and international banking regulations, particularly those governing payment processing, consumer protection, and AML/CFT obligations.
 </li>
 <li>
 Collaborate with internal stakeholders (Operations, Customer Service, Risk, etc.) to maintain complaint-handling processes that are compliant, efficient, and customer-focused.
 </li>
 </ul>
 
 
 Legal Advisory
 
 
 <ul>
 <li>
 Provide expert legal guidance on consumer rights, merchant agreements, payment regulations, and regulatory expectations.
 </li>
 <li>
 Draft and review legal correspondence, position papers, and responses to regulators or legal claims stemming from customer complaints.
 </li>
 </ul>
 
 
 Policy &amp; Process Improvement
 
 
 <ul>
 <li>
 Develop, implement, and enhance policies and procedures to strengthen the complaints management function and ensure regulatory compliance.
 </li>
 <li>
 Analyze complaint trends and root causes to propose and execute preventive actions and systemic improvements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Minimum
 
 4&ndash;5 years of experience
 
 in legal or compliance roles within the banking or financial services sector, with a focus on payment services and complaint handling.
 </li>
 <li>
 Strong understanding of relevant banking regulations, including consumer protection laws, PSD2, EMI/PI regulations, AML/CFT laws, and applicable local regulatory frameworks.
 </li>
 <li>
 Proven experience handling client complaints, conducting investigations, and responding to regulatory inquiries.
 </li>
 <li>
 Prior experience interacting with regulatory authorities is highly desirable.
 </li>
 </ul>
 
 
</div>

Complaints Handling – Legal Advisor

<div>
 
 Commercial Manager
 
 
 Department: Commercial
 
 
 Reporting to: Director / Commercial Director
 
 
 
 
 
 Position Overview
 
 
 
 
 
 Responsible for overseeing all commercial aspects of post-contract project execution,
 
 
 including cost control, contract administration, payment applications, subcontractor
 
 
 certifications, variation management, and commercial reporting. Ensures financial integrity
 
 
 and contractual compliance across all projects.
 
 
 
 
 
 Core Job Functions
 
 
 &bull; Contract Administration: Manage contract obligations, variations, claims, and commercial
 
 
 correspondence.
 
 
 &bull; Cost Monitoring: Track project budgets, forecast expenditures, and identify cost-saving
 
 
 opportunities.
 
 
 &bull; Valuations: Prepare and certify interim and final payment applications for clients and
 
 
 subcontractors.
 
 
 &bull; Claims Management: Lead negotiation and resolution of claims, ensuring ,timely and
 
 
 commercially sound outcomes.
 
 
 &bull; Final Account Preparation: Reconcile and close out project accounts with clients and
 
 
 subcontractors.
 
 
 &bull; Reporting: Deliver accurate commercial reports, cost-to-complete forecasts, and financial
 
 
 dashboards.
 
 
 &bull; Collaboration: Interface with project teams, procurement, finance, and legal to ensure
 
 
 commercial alignment.
 
 
 
 
 
 Selection Requirements
 
 
 &bull; Appointment at the discretion of Senior Management.
 
 
 &bull; Degree in Quantity Surveying, Construction Economics, or related MEP field.
 
 
 &bull; Minimum 5 years of commercial management experience in the construction sector.
 
 
 
 
 
 Core Values
 
 
 &bull; Prioritize health and safety in all commercial operations.
 
 
 &bull; Uphold respect, integrity, and professionalism in all dealings.
 
 
 &bull; Communicate clearly and effectively with internal and external stakeholders.
 
 
 &bull; Foster teamwork and build trust-based relationships.
 
 
 &bull; Honor commitments and deliver results with accountability.
 
 
 &bull; Demonstrate initiative, ownership, and continuous improvement.
 
 
 &bull; Maintain high standards in documentation, reporting, and conduct.
 
 
 &bull; Engage in personal development and contribute to team growth.
 
 
 
 
 
 KPI&rsquo;s &amp; BSC
 
 
 &bull; Manage inspection-related commercial deliverables.
 
 
 &bull; Monitor monthly cost per inspection and cost recovery.
 
 
 &bull; Maintain accurate commercial documentation and records.
 
 
 &bull; Control and report on commercial variables and risk exposure.
 
 
 &bull; Align QA/QC, planning, and HSE requirements with commercial objectives.
 
 
 &bull; Exhibit leadership traits including integrity, courage, and strategic alignment.
 
 
 &bull; Demonstrate strong commercial acumen, MEP understanding, and delivery focus.
 
 
 Duties &amp; Responsibilities
 
 
 Commercial Oversight
 
 
 &bull; Lead all commercial activities in accordance with company policy.
 
 
 &bull; Ensure ,timely submission of payment applications and compliance with contract terms.
 
 
 &bull; Maintain variation logs, cost reports, and commercial registers.
 
 
 &bull; Provide guidance on resolving commercial discrepancies and disputes.
 
 
 &bull; Implement commercial controls and assurance procedures.
 
 
 Human Resource Interface
 
 
 &bull; Support commercial team performance, motivation, and discipline.
 
 
 &bull; Ensure compliance with labor cost controls and commercial HR policies.
 
 
 &bull; Participate in safety and performance reviews with site teams.
 
 
 &bull; Promote commercial awareness and training across project teams.
 
 
 
</div>

Commercial Manager

<div>
 
 
 JOB SPECIFICATION: CLIENT RELATIONS MANAGER
 
 
 
 
 
 
 
 JOB SUMMARY:
 
 
 
 The Client Relations Manager will be responsible for managing the internal complaints department and serve as a liaison between the regulators, clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients&rsquo; needs by creating, nurturing, and maintaining strong positive relationships between Banxso, the regulators and its clients addressing their queries and concerns promptly and effectively.
 
 
 
 
 
 This role plays a critical role to ensure full client satisfaction by delivering exceptional customer service. This role requires a person to deal with the regulator and clients from the beginning of their concern or enquiry; to know how to fully investigate, assess and address the client&rsquo;s concerns and inquiries from start to finish (resolution) is crucial.
 
 
 This person should always be promoting Banxso, by fostering a culture of continuous improvement, increasing client loyalty, long term business success and trust in the Banxso brand which is essential to our reputation and growth.
 
 
 
 
 
 
 Key Duties and Responsibilities, including but not limited to:
 
 
 
 
 
 
 
 Complaints Handling:
 
 Receive, review, and investigate customer complaints promptly by collaborating with the complaints teams and relevant departments to gather information and insights for complaint resolution by ensuring timely and accurate responses to customers, keeping them informed throughout the resolution process.
 
 
 
 
 
 
 Process Improvement:
 
 Identify patterns and trends in customer complaints to improve overall service delivery by working closely with the client relations officers and other departments to address systemic issues contributing to complaints, developing, and implementing improvements to prevent future complaints.
 
 
 
 
 
 
 Team Leadership:
 
 Supervise and lead a team of client relations officers by providing training and guidance to team members on effective complaint handling and monitoring team performance, ensuring adherence to established processes and standards.
 
 
 
 
 
 
 Compliance and Documentation:
 
 Ensure compliance with relevant regulations, regulators, and internal policies in the complaints resolution process by maintaining accurate and comprehensive records of all complaints and their resolutions, preparing reports for management, summarizing complaint data, and highlighting areas for improvement and recommendations.
 
 
 
 
 
 
 Customer Communication:
 
 Develop and maintain communication channels to keep customers informed about the status of their complaints and implement strategies to enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Collaboration:
 
 Work closely with other departments, such as legal, compliance, customer support, quality control, onboarding sales and retentions to address root causes of complaints, participating in cross-functional teams to implement process improvements and enhance overall customer experience.
 
 
 
 
 
 
 QUALIFICATIONS AND SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in LLB
 </li>
 <li>
 Admitted attorney (preferably)
 </li>
 <li>
 Must be able to draft legal correspondence.
 </li>
 <li>
 Must be deadline driven and outcome orientated.
 </li>
 <li>
 Proven experience in a complaints management role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Familiarity with relevant industry regulations and best practices.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Proficiency in using complaint management software and other relevant tools.
 </li>
 </ul>
 
 
</div>

Client Relationship Manager

Head of Quality - Construction Dubai, UAE We are seeking an experienced Head of Quality to lead all Quality Assurance (QA) and Quality Control (QC) functions across our construction projects. This role is pivotal in ensuring projects meet ISO standards, achieve "Right First Time" delivery, and drive operational excellence through quality leadership and continuous improvement.Location: DubaiDepartment: Operations / QualityReports To: Operations Director Role Overview The Head of Quality will establish, implement, and oversee quality management systems across all construction activities. You'll ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards while promoting a culture of excellence, minimizing material wastage, and maintaining the highest construction quality standards. Key Responsibilities <ul><li>Develop and enforce construction quality standards aligned with ISO and industry best practices.</li><li>Conduct regular QA/QC site audits and ensure timely closure of non-conformances.</li><li>Manage and monitor performance of quality consultants and contractors.</li><li>Lead corrective and preventive actions (CAPA) to eliminate recurring issues.</li><li>Drive continuous improvement and cost-efficiency initiatives.</li><li>Ensure 100% compliance with client and regulatory inspections.</li><li>Lead, mentor, and train QA/QC teams to maintain a "Right First Time" culture.</li></ul> Requirements <ul><li>Bachelor's or Master's degree in Quality Management, Civil Engineering, or a related field.</li><li>10-15 years of proven QA/QC management experience in large-scale construction projects.</li><li>Strong knowledge of ISO 9001, 14001, and 45001 standards.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Proficiency in MS Office and quality management software.</li></ul> Seniority level Not Applicable Employment type Full-time Job function Quality Assurance and Management Industries Construction

Quality Lead

Join TXM Solutions and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.