Customer Service Representative

Job Summary:
The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.

Responsibilities:

• Manage large volumes of incoming and outgoing calls.
• Provide information on products, billing, account status, and service policies.
• Document interactions in call center software.
• Meet daily performance metrics (AHT, FCR, QA score, etc.).
• Troubleshoot common technical and service-related issues.
• Maintain a professional tone and adhere to call scripts.
• Participate in training to stay updated on products and procedures.

Requirements:

• Previous call center experience preferred.
• Excellent phone etiquette and active listening skills.
• Ability to remain calm during high-pressure situations.
• Familiarity with CRM or call center systems.

Contact : +92 311 6638619

Job Type: Full-time

Pay: Rs15,000.00 - Rs20,000.00 per month

Work Location: In person