Customer Service Representative

Key Responsibilities

Equipment Maintenance & Repair

• Inspect, diagnose, and repair arcade games, simulators, vending machines, and electronic amusement equipment.
• Perform preventive and corrective maintenance on mechanical, electrical, and electronic components.
• Troubleshoot faults in PCBs, power supplies, motors, sensors, screens, and control systems.
• Replace defective parts and calibrate equipment for optimal performance.

Operations Support

• Ensure gaming equipment is fully operational during business hours.
• Respond promptly to breakdowns and emergency repair requests.
• Assist with installation, setup, testing, and commissioning of new gaming equipment.
• Maintain spare parts inventory and coordinate replacements as required.

Safety & Compliance

• Ensure all equipment complies with safety standards and operational guidelines.
• Conduct routine safety checks to prevent hazards and ensure customer safety.
• Follow electrical safety, lockout/tagout, and equipment handling procedures.

Documentation & Reporting

• Maintain maintenance logs, repair records, and service reports.
• Track recurring issues and recommend long-term fixes or upgrades.
• Report equipment performance and downtime to management.

Coordination

• Coordinate with vendors and manufacturers for complex repairs or warranty claims.
• Support operations team during peak hours, events, or promotions.

Qualifications & Skills

Education & Experience

• Diploma or certification in Electronics, Electrical Engineering, Mechatronics, or a related field.
• 2–5 years of experience in arcade, gaming, amusement, or electronic equipment repair.

Technical Skills

• Strong knowledge of electrical, electronic, and mechanical systems.
• Experience working with arcade machines, simulators, coin/token systems, and control panels.
• Ability to read wiring diagrams and technical manuals.
• Basic computer skills and familiarity with diagnostic tools.

Soft Skills

• Problem-solving and troubleshooting mindset.
• Ability to work independently and under pressure.
• Good communication and teamwork skills.
• Willingness to work shifts, weekends, and public holidays.