Customer Service Representative

We are seeking a professional and customer-focused Arabic-Speaking Dermatology Receptionist / CSR to join our dermatology department at our medical center. The ideal candidate will have prior experience in dermatology or aesthetic clinics, excellent communication skills, and the ability to provide a high standard of service to patients in a fast-paced healthcare environment.

Key Responsibilities

• Welcome and assist patients in a professional and courteous manner
• Handle appointment scheduling, confirmations, cancellations, and follow-ups
• Register patients accurately and maintain confidential medical records
• Coordinate patient flow between dermatologists, nurses, and treatment rooms
• Answer phone calls, WhatsApp inquiries, and emails professionally
• Explain dermatology services, treatments, and clinic procedures to patients
• Handle patient inquiries, concerns, and complaints calmly and efficiently
• Support billing and insurance processes when required (verification, approvals, coordination)
• Maintain front desk cleanliness, organization, and professional appearance
• Ensure compliance with clinic policies, patient privacy, and healthcare regulations

Job Type: Full-time

Pay: AED2,000.00 - AED5,000.00 per month

Application Question(s):

• Do you Speak Arabic?

Experience:

• Dermatology/Cosmetics: 1 year (Required)
• customer service: 1 year (Required)