Customer service representative

Company Description:

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.

Job Description:

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Qualifications:

• Sales Experience
• Strong Interpersonal Skills, such as effective communication and relationship-building
• Ability to handle customer complaints professionally and provide empathetic support
• Fluency in English and other applicable languages is preferred
• English level B2-C1
• flexibility with night and overnight shifts
  

Additional Information:

All your information will be kept confidential according to EEO guidelines.