Customer Service Representative

Description

IIQAF is looking for a motivated Customer Service Representative to join our dedicated team in Dubai. This full-time, on-site position is an excellent opportunity for entry-level candidates looking to start their careers in the healthcare industry.

As a Customer Service Representative, you will play a vital role in ensuring a positive experience for our patients and clients. You will be the first point of contact for inquiries, assisting with appointment scheduling, and addressing any concerns to enhance patient satisfaction and support our mission of delivering exceptional healthcare services.

We offer a competitive annual salary, along with comprehensive benefits and a supportive work environment that fosters growth and development in the healthcare sector.

Responsibilities

• Respond to patient inquiries via phone, email, and in-person
• Assist with appointment scheduling and confirmations
• Provide information about services and procedures
• Address and resolve patient complaints and concerns
• Maintain accurate patient records and data
• Collaborate with healthcare professionals to ensure seamless service delivery
• Educate patients about healthcare programs and services
• Contribute to a positive and professional work environment

Requirements

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Customer service experience is a plus but not required
• Ability to handle sensitive situations with compassion and professionalism
• Proficient in using computers and basic office software
• Strong organizational and multitasking abilities
• Willingness to learn and adapt in a fast-paced environment
• Fluency in English; knowledge of additional languages is a plus