Customer Service Representative

Customer Service Representative

Rancho Cordova, CA

Pay Range: $18.00 - $21.00 per hour depending on experience + bonus/commission eligibility

At Bonney, our customer service representatives are the first voice our customers hear and that matters to us. If you are someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in doing things right, you will fit in well here.

We have been serving Sacramento homeowners for over 40 years and our reputation is built on every single customer interaction. That starts with you.

What Will You Do?

As a Customer Service Representative at Bonney, you will be the bridge between our customers and our team handling inbound calls, making outbound calls, scheduling appointments, and making sure every customer feels taken care of from the first hello.

Answer inbound calls, respond to general questions, and explain Bonney's products and services clearly and confidently
Place outbound calls to schedule maintenance appointments for existing customers and follow up on upcoming visits
Conduct outbound calls to prospective customers to introduce our services, generate interest, and qualify leads
Build genuine relationships with customers
Accurately enter and maintain customer information in ServiceTitan
Record and document all interactions and feedback for future follow-ups
Collaborate with your team to transfer qualified leads for further follow-up
Meet and exceed daily, weekly, and monthly targets for call volume and lead generation
Support the team with additional duties as needed

What Do You Need?

1 or more years of experience in a customer service or call center role
High school diploma or equivalent
Previous experience with in/outbound calling or appointment setting is a plus
Excellent communication skills: clear, warm, and easy to talk to
Ability to stay focused and positive in a fast-paced, high-volume environment
Strong problem-solving skills and a goal-oriented mindset
Comfortable working in ServiceTitan or similar operating systems
Self-motivated, and dependable

What’s In It For You?

Medical, Dental, and Vision plans for you and your family
Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday
401(k) Retirement Plan with company match up to 4%
Life insurance and accident insurance
Special Program Options: FSA & EAP
Referral Bonuses, Loan Program, and Employee Discounts Program
Ongoing Training for your Professional Development & Life Skills Courses
Fun company sponsored events with lots of giveaways
Working in a energetic, collaborative, and fun environment

About Bonney
For over 40 years, Bonney Plumbing, Electrical, Heating and Air has been one of Sacramento's most trusted names in home services. We hold an A+ rating from the Better Business Bureau and have been named a Sacramento Business Journal Best Place to Work. We are committed to taking care of our customers and taking care of the people on our team.

Being part of the Bonney team is more than just a job. Whether you are just starting your career or looking for a place to grow long term, this is that place.

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