Customer Service Representative

Job Summary
Graham Heating and Air is seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this role, you will be the frontline ambassador for our company, providing exceptional support and solutions to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will help foster positive relationships, ensure customer satisfaction, and promote brand loyalty. Whether assisting via phone or digital channels, you will play a vital role in delivering a seamless customer experience that keeps clients coming back. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, or chat channels
• Provide accurate information about products and services, ensuring clear communication at all times
• Assist customers with troubleshooting issues, processing orders, and resolving complaints efficiently
• Maintain detailed records of customer interactions using data entry and CRM (Customer Relationship Management) systems
• Handle outbound calling campaigns to follow up on leads or gather feedback for continuous improvement
• Support client services by coordinating with other departments to meet customer needs effectively
• Demonstrate excellent phone etiquette and active listening skills to foster trust and rapport with clients

Skills

• Strong sales aptitude with the ability to upsell or recommend suitable products/services when appropriate
• Bilingual proficiency in English and another language enhances communication with a broader audience
• Proven experience in customer support or call center environments is preferred
• Excellent communication skills—both verbal and written—are essential for success in this role
• Proficiency in Microsoft Office applications (Word, Excel) and general computer skills for data entry and documentation
• Experience with outbound calling campaigns and call center operations is advantageous
• Good analysis skills to assess customer needs and provide tailored solutions
• Typing speed and accuracy are important for efficient record keeping

Join us as a Customer Service Representative and become a key part of a vibrant team committed to delivering outstanding client experiences!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person