Customer Service Representative

Our growing pet food business is looking for a skilled and confident individual to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to our consumers, the pet parents, and then offer a unique and customized solution to the pet parent's question. The successful candidate for this role will have a strong passion for pets, strong comfort in working with phone, emails, chat and our customer management system, and will be capable of learning about Fromm Family Foods product offerings; all of which are critical for offering quick and accurate support to our customers.

Essential Duties and Responsibilities:

• Take phone calls and respond to written communications, email or chat, in a professional and personable manner.
• Collaborate with team to quickly and efficiently deliver complete answers.
• Provide accurate information about pet products, ingredients, and nutritional content.
• Assist customers in selecting the right food based on pet type, age, breed, and dietary needs.
• Handle complaints, questions, and inquiries in a professional and empathetic manner.
• Follow up with customers to ensure satisfaction.
• Educate customers on feeding guidelines, portion sizes, and product benefits.
• Maintain records of customer interactions, documenting complaints, inquiries, and feedback accurately in CRM software.

Skill Set Required:

• Responsible and accountable
• Strong verbal and written communication skills
• Strong general computer skills, including: Microsoft Office proficient
• A high degree of organization
• Ability to multi-task and work in fast paced environment
• Attention to detail and strong work ethic
• Strong typing skills (about 40 words per minute)
• Practice effective conflict resolution skills

Qualities Required:

• Must love dogs, cats, and people too!
• Positive, friendly and personable personality
• Dedication to service and willingness to helping customers
• Quick learner that is eager to learn new skills and information
• Team player who thrives on supporting team
• Collaborates effectively with team members and takes direction well

Experience Required:

• Two years customer service experience
• Veterinary experience or other professional pet care experience in the health and treatment of animals.
• High School Diploma or equivalent

Preferred Experience:

• Fromm product knowledge
• Background knowledge on dogs and cats (breeds, sizes, special traits, etc.)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience:

• Veterinary clinic: 2 years (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Mequon, WI 53092 (Preferred)

Work Location: In person