Customer Service Representative

Customer Service Representative

If You Love High-Volume Phones, Structure, and Being the Go-To Person — Keep Reading
Raleigh, NC | Onsite | Full-Time

Do you thrive in a fast-paced phone environment?
Do you actually enjoy answering 80+ calls a day?
Do you feel energized — not drained — by helping customers back-to-back?

If that sounds like you, keep reading.

About Greasecycle

Greasecycle is a fast-growing, family-owned environmental services company recognized by Inc. Magazine as a Top 20 company in our industry. We recycle used cooking oil and grease trap waste — essential work that keeps communities clean and running smoothly.

Our culture values people who are Humble, Scrappy, Gritty, and Thoughtfully Decisive.
We believe in structure, clarity, accountability, and doing things the right way.

The Role (What You’ll Actually Be Doing)

This is a high-volume inbound call role.

If you prefer quiet admin work with occasional phone calls, this is not that.

You will handle approximately 80–100 calls per day during peak seasons. This role is ideal for someone who:

• Enjoys constant interaction
• Thinks clearly while talking
• Can log details accurately in real time
• Feels comfortable following established processes
• Likes having clear expectations and repeatable workflows

You are the first voice our customers hear — and the reason information flows correctly to the rest of the team.

What You’ll Do

• Answer high-volume inbound calls with professionalism and warmth
• Accurately log customer requests (details matter here)
• Route information to the correct department the first time
• Support internal teams with clean, organized communication
• Maintain orderly digital and physical files
• Follow established procedures (they exist for a reason)
• Provide calm, steady customer support — even when callers are frustrated

What We’re Looking For

• 2+ years in a high-volume call center or inbound phone environment (Required)
• Experience handling at least 60+ calls per day consistently
• Clear, confident, professional phone presence
• Strong attention to detail
• Comfort with structure and routine
• Experience with Google Workspace and/or Microsoft Office
• Reliability and follow-through
• Long-term mindset (we are not looking for short-term job hoppers)

Pay & Schedule

• $24–$25 per hour (based on experience)
• Monday–Friday | 9:00am–5:00pm
• Onsite in Raleigh, NC

IMPORTANT – Read Before Applying

To be considered for this role, candidates must complete:

• A Culture Index Survey: https://go.cultureindex.com/p/rVZBGjOdc9wWWNHlf8
• A short Role-Specific Assessment: https://forms.gle/wLUdGFRGoKEiUKVU9

Links will be provided again once you apply.
Applications will not be reviewed without completion of both assessments.

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• This role requires handling 80–100 inbound calls per day during peak periods. What was the average number of calls you handled daily in your previous role?
• Describe the most fast-paced phone environment you’ve worked in. What did you enjoy about it?
• Have you worked in one customer-facing phone role for at least 2 consecutive years?
• What do you dislike most about phone-based customer service work?

Experience:

• Call center: 2 years (Required)
• Customer support: 2 years (Required)

Work Location: In person