Customer Service Representative

We are looking for a dependable and detail-oriented Customer Support Representative to handle guest communication and support operations. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a professional, calm approach when assisting guests.

Key Responsibilities

• Handle inbound leads (Website, Social Media, Ads).
• Create and manage leads in Zoho CRM.
• Schedule discovery calls with Sales/Creative Team.
• Maintain structured follow-up sequence.
• Share proposals and collect client feedback.
• Track project kickoff documentation.
• Maintain communication between client and project manager.
• Ensure all revisions and approvals are documented.
• Generate weekly CRM performance report.
• Identify upselling and repeat project opportunities.

Required Skills & Qualification

• Bachelor’s degree (Business / Marketing preferred).
• 1–3 years experience in Creative Studio CSR role.
• Mandatory experience in Zoho CRM.
• Strong English communication.
• Organized, detail-oriented, and follow-up disciplined.
• bility to manage multiple projects simultaneously.

Benefits:

• Competitive salary package
• Bonuses (as per company policy)
• Annual Increment
• Incentives

Location : Gulberg V, Lahore

Send your resume at: 0300-0776886

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person