Customer Service Representative

Job Purpose:
To handle customer inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience through effective communication and coordination with internal teams.

Key Responsibilities:

• Attend to customer inquiries via phone, email, or in person.
• Provide clear and accurate information about services, processes, and timelines.
• Register customer requests, complaints, and follow-ups in the system.
• Coordinate with relevant departments to resolve customer issues promptly.
• Maintain professional and courteous communication at all times.
• Follow up with customers to ensure satisfaction and closure of requests.
• Maintain proper records and documentation of customer interactions.
• Support front-desk or service operations when required.
• Comply with company policies, SOPs, and service standards.

Key Competencies / Skills:

• Strong communication and interpersonal skills
• Customer-focused attitude
• Problem-solving ability
• Time management and multitasking
• Basic computer and MS Office skills
• Ability to work under pressure
• Teamwork and coordination skills

Qualification & Experience:

• High school diploma or Bachelor’s degree preferred
• 1–3 years of experience in customer service or front-office roles
• Experience in automotive or service industry is an advantage
• Knowledge of CRM or service systems is a plus

Job Type: Full-time