Customer Service Representative

Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills and the ability to analyze customer needs effectively. Bilingual candidates, particularly those fluent in Spanish, are highly encouraged to apply.

Responsibilities:

• New account set-ups and reinstatements (Standard, estore and service accounts)
• Perform denied party screening
• Order entry, processing and management
• Entering customer part numbers into cross reference
• Tracking and processing customer RMA’s
• Price and availability request
• Managed accounts
• Compliance – J-Sox, REACH, RoHS, Certs of Compliance
• Respond promptly and effectively to customer inquiries through multiple channels including phone, email and customer portals.
• Collaborate closely with warehouse, material control, sales and accounting as necessary to ensure orders and customer requests are processed accurately and in a timely manner.
• Process product returns and customer debits/credits in adherence to Ushio America's policies and procedures
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Develop and apply knowledge of Ushio America's lighting products, including their specifications and applications.
• Maintain positive and customer-centric demeanor in all interactions.
• Apply problem-solving and conflict resolution abilities.
• Multitask and prioritize effectively in a fast-paced environment

Qualifications

• High school diploma, general education degree or equivalent
• At least 3 years of Customer Service call center experience in a B2B environment
• Must type and have knowledge of MS Office.
• Excellent verbal and written communication skills
• High comfort level with maintaining a conversation while entering information accurately.

Benefits:

• Competitive 401k Employer matching
• Competitive Health Insurance Plan (Dental, Medical, Vision, etc.)
• 12 Paid Holidays
• PTO + 2 week shutdown during Christmas
• Amazing Leadership Team
• And more!
• Join us in delivering outstanding service to our customers while growing your career in a supportive environment!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Ability to Relocate:

• Cypress, CA 90630: Relocate before starting work (Required)

Work Location: In person