Customer Service Representative

Job Overview
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the frontline ambassador for our company, delivering exceptional support and building strong relationships with clients. Your energetic approach will ensure every customer interaction is positive, productive, and leaves a lasting impression. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this opportunity is perfect for you! You will handle customer inquiries via phone and digital channels, assist with sales processes, and contribute to a seamless client experience. This paid position offers a chance to develop your skills in customer support, sales, and client services while making a meaningful impact every day.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone calls, emails, and live chat platforms
• Provide accurate information about products and services, ensuring customer satisfaction
• Assist customers with order processing, data entry, and account management tasks using Microsoft Office tools
• Handle outbound calling campaigns to follow up on leads or resolve issues proactively
• Maintain detailed records of interactions in our customer relationship management (CRM) system
• Demonstrate excellent phone etiquette and communication skills to foster positive relationships
• Support clients with troubleshooting issues and escalate complex problems to appropriate teams when necessary
• Manage cash handling procedures accurately during transactions when applicable
• Contribute to team efforts by sharing insights on customer feedback and process improvements
• Strong attention to detail and organizational skills
• Reliable and timely
• Some Experience with the Shopify platform is a plus

Experience

• Previous call center experience or customer support roles preferred but not required; training provided for motivated candidates
• Strong computer skills including proficiency in Microsoft Office applications and data entry tasks
• Bilingual or multilingual abilities are highly valued to serve diverse client bases effectively
• Excellent communication skills—both verbal and written—in English; additional language skills are a plus
• Experience with outbound calling campaigns or sales is advantageous but not mandatory
• Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail
• Familiarity with call center etiquette, analysis skills for assessing customer needs, and basic cash handling experience are desirable
• High School Diploma or GED Equivalent required
• Able to pass a standardized color blindness test

Join us as a Customer Service Representative and become an essential part of a vibrant team dedicated to delivering outstanding client experiences! We’re committed to supporting your growth through ongoing training and development opportunities. Your energy, enthusiasm, and dedication will help us create memorable interactions that keep our customers coming back!

Pay: From $15.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Language:

• English and Spanish (Preferred)

Work Location: In person