Customer Service Representative

Overview
Accem is a family owned and operated warehousing company for over 40 years. We are an industry leader in CFS, Warehousing, Trucking and domestic transportation through out the U.S. We are qualified to handle bonded freight, liquor, food commodities and freight of all kind. Accem specializes as a Custom Freight Station to freight forwarders and customers of all sizes from around the world.

Service is our business and the heart of our brand. We strive to infuse our passion, professionalism, and efficiency to exceed our clients’ expectations. We have a never ending commitment to treating our employees and customers as a part of our family and our business.

About this position

Accem is looking for a motivated, energetic and passionate CSR to join our growing team. This person is preferred to have experience in the warehousing/logistics industry, specializing in import/exports.

Responsibilities

• Schedule order pickups and deliveries via phone, e-mail, or chat
• Sign in drivers at the window for order pick ups
• Track Daily Pickup activity
• Provide outstanding customer support via phone, email, and chat, addressing inquiries with clarity and positivity
• Assist clients with product information, order processing, and issue resolution to ensure complete satisfaction
• Engage in outbound calling efforts to follow up on inquiries, promote services, or gather feedback for continuous improvement
• Demonstrate excellent phone etiquette and communication skills to build rapport with diverse customers
• Support sales initiatives by identifying client needs and offering appropriate solutions or upgrades
• Handle cash transactions when necessary with precision and integrity while adhering to cash handling procedures

Requirements

• Proven experience in call center environments or customer support roles is preferred
• Bilingual or multilingual capabilities are highly desirable to serve a broad client base effectively
• Strong communication skills in English; additional language proficiency is a plus
• Familiarity with Microsoft Office applications and general computer skills for efficient data management
• Experience with outbound calling campaigns or client services is advantageous
• Demonstrated ability to multitask, analyze situations quickly, and resolve issues efficiently
• Excellent phone etiquette, active listening skills, and a professional demeanor are essential
• Ability to perform data entry accurately with good typing speed and attention to detail

Embark on a rewarding career where your enthusiasm makes a difference! We’re committed to empowering our team members through ongoing training, supportive work culture, and opportunities for growth. If you’re passionate about delivering exceptional service and eager to develop your skills in a vibrant environment, we want to hear from you!

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person