Customer Service Representative

Overview
At Pulse PEMF, our mission is to enhance all life. We do this by manufacturing, selling, and supporting the world’s leading PEMF (Pulsed Electromagnetic Field) technology for wellness. Join our dynamic team as a Customer Service Representative and become the vital link between our company and valued clients. In this energetic role, you will deliver exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience for every customer. Your multilingual skills and strong communication abilities will help us serve a diverse client base with enthusiasm and professionalism.

Responsibilities

• Provide outstanding customer support via phone, email, and chat, ensuring each interaction is positive and solutions-oriented using RingCentral and NetSuite
• Assist customers with product or service information, troubleshooting issues, and processing transactions with accuracy
• Maintain detailed records of customer interactions using GSuite tools and customer relationship management (CRM - NetSuite) systems
• Utilize strong communication skills to clarify customer needs and offer tailored solutions
• Support client services by analyzing customer data to identify trends and improve service delivery
• Coordinate with shipping and repair teams to ensure timely resolution
• Process lead entries and escalate high-potential prospects to the Sales team
• Provide accurate product information and guidance on use/accessories
• Support case follow-up and basic usage questions

Requirements

• Proven experience in call center environments or customer support roles is advantageous
• Excellent phone etiquette, communication skills, and active listening abilities
• Proficiency in Google Office applications and general computer skills for data entry and documentation
• Demonstrated analysis skills to interpret customer data and improve service processes
• Typing speed and accuracy to manage high-volume interactions efficiently
• Problem-solving mindset and attention to detail
• Calm under pressure and empathetic to customer frustrations
• Ability to multitask across cases, systems, and communication channels
• Familiarity with or willingness to learn Pulse PEMF product lines

Embark on a rewarding career where your enthusiasm fuels exceptional customer experiences! We value energetic individuals who are eager to grow their skills while making a meaningful impact. Join us today as we deliver top-tier client services across diverse markets!

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in Cartersville, GA 30121