Customer Service Representative

This highly responsible clerical and public contact work involves receiving and processing customer-related transactions involving utility services. Work involves interaction with customers by telephone, e-mail, and regular mail; the use of a personal computer and utility billing software applications; handling the resolution of customer complaints regarding billing and utility services; and the use of considerable tact, patience, and good judgment. Work requires complex account analysis; and proficiency in quickly and accurately performing math calculations. An employee in this class must be able to successfully prioritize work and meet important deadlines in a high-volume business environment.

Salary: $18.55 - $27.74 Hourly

Close Date: 04-06-2026 (11:59 PM)

• At time of application, applicants must include a detailed resume to be considered for this position.

Minimum Qualifications. Applicants must:

• Possess a valid high school diploma or GED equivalency.

• Have work experience handling customer service requests and billing inquiries, preferably in a call center environment.

• Possess good communication skills.

• Be able to professionally interact with customers to assist with utility services and related needs.

• Be able to resolve complicated customer issues.

• Be able to quickly and accurately perform complicated mathematical calculations such as percentages and proration.

• Be proficient in keyboarding.

• Be highly proficient in the use of Microsoft Word and Excel software, a Windows operating system, the Internet, and electronic mail.

Desirable Qualifications. Preferred applicants:

• Have at least one year of post high school education at a college, junior college or technical education center in business, public administration, or a related field.

• Have at least two years of customer service experience within the utility services industry – or – at least four years of customer service experience in an office environment interacting with customers on the telephone and in person.

• Have experience working with a utility billing software application.

• Are able to speak both English and a second language fluently.

IMPORTANT APPLICATION INSTRUCTIONS

For purposes of employment, re-employment, promotion, transfer or demotion, the most qualified applicants will be selected to continue in the hiring process. At this point, any prior criminal records will be verified. A prior criminal record will not necessarily disqualify a selected applicant from employment.

The City of St. Petersburg is committed to a Drug Free Workplace and compliance with the Department of Transportation (DOT) drug testing rules. Applicants may be required to successfully complete pre-employment drug testing and/or medical exams.