Customer Service Representative

Responsibilities:

• Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
• Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
• Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
• Achieve personal sales goals while supporting the goals of the team
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Keep work area organized and free of clutter

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Work Location: In person