Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Irmo, South Carolina. In this role, you will handle inbound calls, log customer interactions, and ensure cases are properly documented and routed for further action. This position offers an opportunity to deliver exceptional front-line support and contribute to streamlining customer service operations.

Responsibilities:
• Respond to incoming calls promptly and professionally.
• Document customer interactions and messages in a shared system.
• Create and organize case files using Salesforce.
• Route cases to the appropriate team for resolution.
• Provide initial support to customers and address their inquiries.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with team members to ensure seamless service delivery.
• Uphold a high standard of customer service and communication.
• Manage case intake and prioritize tasks effectively.
• Assist in alleviating workload pressure on the core team by handling triage-style support.
• Proven experience in a call center or customer service role.
• Strong skills in handling inbound and outbound calls.
• Proficiency in entering and managing data with accuracy.
• Familiarity with Salesforce or similar case management systems.
• Excellent verbal and written communication abilities.
• Ability to prioritize and manage tasks in a fast-paced environment.
• A customer-focused mindset with a commitment to resolving issues.
• Comfortable working within a structured schedule and meeting deadlines.
TalentMatch ^®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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