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Customer Service Representative
Job Summary:
Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper midwest. Our reputation is reflected in the structures we’ve helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years!
What You’ll Do: Provide effective customer service and support through in-depth knowledge of company products, programs, and services. Dispatch ready mix concrete in a timely and efficient manner.
Essential Duties and Responsibilities:
- Talk with customers by phone and enter data into computer system.
- Solicit future orders from customers and enter order into computer system.
- Negotiate with customers’ acceptable delivery times to prevent lost orders.
- Document customer complaints and forward to Dispatch Manager and/or Sales Representative.
- Dispatch orders in a timely and efficient manner.
- Communicate with drivers and direct them to delivery locations.
- Work directly with surrounding areas to better service customers by utilizing multiple plants and look to share trucks.
- Ability to multitask and stay focused while dealing with various contractors, salespeople, dispatchers, and other personnel.
- Maintain effective working relationships with company employees, suppliers, and customers. Promote and maintain the professional image and reputation of the company and ensure timely problem resolution and customer satisfaction.
- Other duties as assigned by the Dispatch Manager.
Qualifications and Requirements:
- High School Degree or General Education Degree (GED).
- Three to five years related customer service experience, and/or training or equivalent combination of education and experience.
- Basic computer skills for entering orders.
- Communicate in a positive and helpful manner with a variety of customers.
- Ability to read and understand maps.
- Required to be able to read, write, and speak English.
- Speaking Spanish is preferred.
- Basic math required – addition, subtraction, multiplication, and division
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Basic computer skills required.
Pay: $22.00-$24.00
Benefits
Medical Insurance
Dental Insurance
Life Insurance
Retirement Plans
Paid Time Off
Wellness Program
Education Assistance
Employee Assistance Program
Closing
If you are interested in becoming part of our team, please apply online today.
We are proud to be an Equal Opportunity Employer. We recognize that a diverse
workforce is essential and strongly encourage qualified women, minorities,
individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.
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