Customer Service Representative

We are looking for a skilled Customer Service Representative to join our team in Hauppauge, New York. This is a long-term contract position where you will play a key role in delivering exceptional service to clients while efficiently managing quotes and orders. We value a collaborative and relaxed work environment, and this position offers an excellent opportunity for growth and development.

Responsibilities:
• Process customer quotes and ensure accurate conversion of quotes into orders.
• Provide prompt and attentive assistance to clients via inbound and outbound calls.
• Manage order entry into the system with precision and attention to detail.
• Address customer inquiries and resolve issues efficiently to maintain satisfaction.
• Collaborate with internal teams to ensure seamless communication and client support.
• Maintain updated records of customer interactions and transactions.
• Follow company guidelines and procedures to uphold service standards.
• Utilize provided resources, such as cheat sheets, to streamline quoting processes.
• Assist with onboarding procedures, including setting up customer profiles in the system.
• Contribute to the positive office environment through teamwork and effective communication.
• Minimum of 3 years of experience in a customer service role.
• Proficiency in handling inbound and outbound calls professionally.
• Strong skills in order entry and database management.
• Excellent communication and problem-solving abilities.
• Ability to work collaboratively in a team-oriented environment.
• Familiarity with call center operations and customer service protocols.
• Attention to detail and organizational skills.
• Adaptability and willingness to learn new processes and tools.
TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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