Customer Service Representative

Join Our Team – Customer Service Role with Full Training Provided!

Customer Service Representative – World Truck Towing & Recovery
Location: 4970 Park Avenue West, Seville, Ohio 44256
Job Type: Full-Time / Part-Time
Salary: Competitive, based on experience
Schedule: Multiple shifts available

About Us

World Truck Towing & Recovery is a fast-paced, customer-first company providing 24/7 roadside and heavy-duty towing services. When someone’s day takes a turn, we’re the call that gets them back on track. We’re growing—and we need dependable, friendly voices to answer those calls.

What You’ll Do

This is a customer service position—no towing experience required. We’ll train you!
You’ll be the first point of contact for customers needing help. Your job is to:

• Answer incoming calls and ask a set of simple, guided questions
• Dispatch towing services quickly and accurately
• Provide updates on service status and estimated arrival times
• Coordinate with drivers and keep customers informed
• Handle billing, scheduling, and basic administrative tasks

What We’re Looking For

• High school diploma or equivalent
• Previous customer service experience preferred (but not required)
• Strong communication and multitasking skills
• Calm, patient, and professional under pressure
• Basic computer skills (dispatch software experience is a plus)

Why You’ll Love Working Here

• Paid training – We’ll teach you everything you need to know
• Flexible scheduling – We’re hiring for all shifts
• Supportive team – You’ll be part of a crew that’s got your back
• Growth opportunities – We promote from within
• Comprehensive benefits including:
• • Paid holidays and PTO
  • Overtime pay
  • 401(k) with company match
  • Supplemental insurance (disability, life, accident)
  • Health Savings Account contributions
  • Proactive Health Management Plan with telemedicine, health coaching, and more