Customer Service Representative

Job Summary

The Customer Service Representative is a key member of the Corporate Communications Center, responsible for managing critical communications, and providing real-time support to field personnel and clients. This role ensures rapid and accurate response to incidents, provides employee assistance, and customer inquiries while maintaining the highest standards of professionalism and situational awareness.

Identified candidates will be subject to pre-employment skills assessment pertaining customer service skills, telephone etiquette, etc.

DSI offers:

• Flexible Hours
• Paid Vacation
• Paid Training
• Health Coverage including medical, dental and vision
• 401k plan
• Superior Service Awards and various Employee Recognition.

Knowledge and Skills:

• Advance computer knowledge to include Microsoft Office Suite, and ability to learn additional software or platforms utilized by the Company.
• Direct customer contact experience required, especially dealing with difficult situations.

Abilities:

• Act as the primary contact for incoming calls to the Corporate Communications Center various security alerts, and requests, ensuring appropriate response and escalation.
• Able to respond to employees, customers and potential customers immediately via email or phone calls.
• Operate multi-line telephone systems and digital communication platforms to relay critical information.
• Provide customer-centric assistance to employees, clients, and partners contacting the Corporate Communications Center.

Working Conditions/Special Requirements:

• Work is performed in a 24/7 Corporate Communications Center
• Shifts may include overnights, weekends, and holidays.
• Prolonged periods of sitting and operating dispatch/communications equipment.