Customer Service Representative

We are looking for a success-driven Customer Service Representative to join our team on a long-term contract basis in Santa Ana, California. In this role, you will provide technical and account-related support to end-users across various systems while delivering exceptional customer service. This position requires strong communication skills, troubleshooting abilities, and a proactive approach to addressing customer concerns.

Responsibilities:
• Assist customers by diagnosing and resolving reported issues using established troubleshooting techniques.
• Document customer interactions, troubleshooting steps, and resolutions in web-based customer service systems.
• Provide guidance and education to users on navigating systems and utilizing features effectively.
• Gather detailed information about system-related issues and escalate complex matters to the Development Team as needed.
• Collaborate with management and cross-functional teams to stay informed about product updates, new features, and company policies.
• Address customer inquiries related to 3rd party photo ordering processes and ensure smooth interactions.
• Support end-users with account access, basic hardware and software setup, and system navigation.
• Maintain an empathetic approach during all customer interactions.
• Continuously improve service delivery by providing feedback and suggestions to leadership.
• Minimum of 2 years of experience in customer service, preferably in a web-based environment.
• High school diploma required.
• Strong verbal and written communication skills.
• Ability to adapt to changes in workload, systems, and processes with a positive attitude.
• Deductive reasoning and problem-solving skills to address customer concerns effectively.
• Excellent organizational skills with the ability to multi-task and maintain attention to detail.
• Proficiency in Microsoft Outlook, Word, and Excel; familiarity with Salesforce is preferred.
• Experience in handling inbound and outbound calls, order entry, and call center customer service.
TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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