Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively.

Responsibilities:
• Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns.
• Process orders accurately and efficiently, ensuring all details are captured correctly.
• Maintain detailed records of customer interactions and transactions in the system.
• Resolve customer issues promptly, coordinating with internal teams when necessary.
• Provide clear and accurate information about products, services, and company policies.
• Strive to exceed customer satisfaction standards by offering exceptional service.
• Follow established procedures and guidelines for call center operations.
• Monitor and manage multiple customer accounts simultaneously.
• Identify opportunities to improve service processes and share feedback with management.
• Proven experience in customer service, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Ability to handle high call volumes while maintaining quality service.
• Proficiency in order entry and data management systems.
• Skilled at managing inbound and outbound calls effectively.
• Familiarity with resolving customer issues and providing solutions.
• Detail-oriented with excellent organizational skills.
• Ability to work collaboratively in a fast-paced team environment.
TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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