Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in McCook, Illinois. In this role, you will handle incoming customer inquiries related to waste and garbage collection services, ensuring each interaction is addressed with attention to detail and care. This is a Contract to permanent position that offers the opportunity to contribute to a fast-paced and dynamic environment.

Responsibilities:

• Manage a high volume of inbound calls daily, addressing customer concerns related to garbage collection services.

• Deliver accurate information and solutions to customers while maintaining a positive and detail-oriented demeanor.

• Resolve service-related issues promptly using effective problem-solving techniques.

• Document customer interactions thoroughly and maintain organized records.

• Collaborate with team members while also demonstrating the ability to work independently.

• Handle inquiries in a busy and often noisy environment, maintaining focus and attention to detail.

• Prioritize tasks effectively to manage multiple responsibilities and competing deadlines.

• Ensure customer satisfaction by addressing inquiries with patience and understanding.

The salary range for this position is $19 to $20. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

• Previous experience in customer service, preferably in a call center setting, is preferred.
• Strong communication skills, including active listening and clear verbal explanations.
• Ability to stay calm and detail oriented when working under pressure.
• Proven ability to multi-task and adapt quickly to fast-changing situations.
• Independent worker who can also thrive in a collaborative team environment.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Familiarity with handling inbound and outbound calls is an advantage.
• Proficiency in order entry and managing customer interactions effectively.
TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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