Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this long-term contract role, you will play a vital part in providing exceptional support to individuals navigating the housing waitlist process. Your ability to handle various administrative tasks and maintain accurate records will ensure a seamless experience for our customers.

Responsibilities:
• Assist customers with inquiries about the housing waitlist and guide them through the application process.
• Collect physical documents from customers and ensure proper handling and organization.
• Update and maintain accurate records in the company database to ensure data integrity.
• Scan, file, and manage documentation to support efficient administrative operations.
• Respond to inbound calls and resolve customer concerns with attention to detail and in a timely manner.
• Make outbound calls when necessary to follow up on customer requests or gather additional information.
• Perform clerical duties such as data entry and record management to support the team.
• Ensure compliance with company policies and procedures during customer interactions.
• Provide excellent customer service by addressing questions and offering clear solutions.
• Proven experience in customer service, preferably in a call center or similar environment.
• Strong communication skills, both verbal and written, with the ability to build rapport with customers.
• Proficiency in handling inbound and outbound calls efficiently.
• Familiarity with order entry and database management systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Skilled in managing physical documentation, including scanning and filing.
• Strong organizational skills and the ability to multitask effectively.
• Commitment to providing a positive customer experience and resolving issues promptly.
TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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