Customer Service Representative

We are looking for a dedicated Client Services Representative to join our team near Saddle Brook, New Jersey. In this Contract to permanent position, you will play a vital role in ensuring client satisfaction by addressing inquiries, managing documentation, and maintaining system accuracy. If you thrive in a fast-paced environment and enjoy delivering excellent service, this opportunity is perfect for you.

Responsibilities:

• Research and respond to client inquiries, gathering necessary information and documentation to meet service needs and maintain compliance.

• Use the company's issue tracking system to review incoming requests, ensuring accurate coding and proper routing to relevant stakeholders.

• Monitor and maintain data integrity within the Artist Portal, ensuring royalty information interfaces correctly and user response times meet expectations.

• Conduct initial analysis of royalty-related inquiries, escalating complex issues to the Royalty Operations team as needed.

• Provide prompt and detail oriented assistance to clients, handling inbound and outbound calls efficiently.

• Document all client interactions and follow-ups thoroughly to support seamless communication and resolution.

• Collaborate with internal teams to ensure timely resolution of client issues and adherence to organizational processes.

• Stay updated on company policies and procedures to deliver consistent and accurate service.

• Identify opportunities for process improvement and contribute to enhancing the overall customer experience.

• Proven experience in customer service, preferably in a call center environment.
• Strong skills in managing inbound and outbound calls professionally and efficiently.
• Ability to handle documentation accurately and maintain organized records.
• Familiarity with issue tracking systems and their operational use.
• Excellent interpersonal and communication skills to interact effectively with clients and team members.
• Analytical skills to perform initial reviews of inquiries and escalate when necessary.
• Detail-oriented mindset with a focus on maintaining data accuracy and system integrity.
• Capacity to adapt to changing priorities and work collaboratively in a team environment.
TalentMatch ^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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